Client Care Coordinator - Homecare

Make more than a living!   

Are you looking for a rewarding career that will allow you to make someone's day special, every day? Do you love building and maintaining working relationships with others that improve their quality of life? If so, we've got the job for you!   

Comfort Keepers is seeking a dedicated, experienced Client Care Coordinator for our Burbank, CA office. At Comfort Keepers, we provide uplifting in-home care for seniors and older adults who require a helping hand, a supportive companion, and day-to-day assistance in their home. The CCC is responsible for providing engaged, extraordinary service to Seniors in Burbank and surrounding areas, while achieving consistent growth for your office. As a Client Care Coordinator, you will have the opportunity to support our caregivers in delivering one-on-one care that enhances quality of life of our clients and their families.   

Job Summary:  

The Client Care Coordinator is responsible for managing the client experience from referral to continuity of care. The role of the CCC begins in the field, where they assist with developing and maintaining relationships with referral sources such as assisted/independent living facilities, hospice providers, geriatric care managers, medical specialist and other senior-related referral sources. Next, the CCC will interact with prospective clients by taking referral calls, educating prospective clients on our services, and scheduling in-home visits. Once the client has joined Comfort Keepers, the CCC will be responsible for managing the uninterrupted care of the client through the organization of family resources and other methods, such as community providers, insurance companies, case managers and other third-party payors. Finally, the CCC will work directly with the Homecare Services Coordinator to ensure that client shifts and hours are matched with caregiver qualifications to ensure a platinum experience for our clients.  

Job Requirements:  

• Minimum of high school diploma or GED.  

• Minimum of 2 years of related experience. 

• Strong computer literacy, including proficiency in Microsoft Word, Excel, and PowerPoint. 

• Demonstrated leadership skills and outstanding people management skills.  

• Strong relationship-building skills with people from diverse and varied backgrounds and education levels.   

• Exceptional customer service skills and written / verbal communication.  

• A reliable vehicle and valid driver’s license with the ability to pass a background check (including motor vehicle records check).  

• Previous sales experience is a plus. 

• Participate in on-call rotation as assigned

Job Benefits:   

• Medical, Dental, Vision, Life, and Short/Long Term Disability benefits available the first of the month following 30 days from date of hire for full-time employees.   

• Paid Vacation and Sick Time accrue for full-time employees during the first full paycheck and may be used immediately after accrued.   

• 401(k) with Pre-Tax and Roth options and Employer Match begin the first of the month following 90 days from the date of hire.   

Pay: $26.00- $28.00 per hour, based on experience  

Position Physical Demands:   

Walking, sitting, and standing with lifting not expected to exceed 25 pounds in weight. Extended time at a computer work screen and on the telephone.  Office and field work both required.  

Start your homecare career today, apply now!   

An Equal Opportunity and Affirmative Action employer, Comfort Keepers considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, or any legally protected status. We will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship.   

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