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Form of workOur compensation for this role depends on skillset and experience and typically falls between $18.00 and $21.50 per hour. Veterinary Specialty Hospital of San Diego - North County is seeking full-time Client Care Specialist (CCS) to join our 24/7 Emergency and Specialty Referral hospital in San Marcos, California. Open Schedules: Overnight Sunday - Wednesday 8pm-630am, Daytime Wednesday - Saturday 8am-630pm, Daytime Thursday - Saturday 7am-8pm or Tuesday - Saturday 7am - 530pm 75% Employee Pet Discount Benefits Start on Day 1 $25 overnight shift differential if shift includes working between 8pm-1am Team Oriented, Teaching Facility High-Quality Medicine, Saving Lives Everyday!
Growth Opportunities (VA, RVT, VTS, Leadership) Who We Are: VSH North County is part of the Ethos Veterinary Health network of hospitals. At VSH and Ethos our mission is to advance veterinary medicine, along with providing high-quality, compassionate care, which improves the lives of patients and their human companions. With a highly-collaborative, team-oriented culture, we have many opportunities to advance.
About the Job: Client Care Specialists are the welcoming face to our business, providing front-line customer support. This team uses positivity, teamwork, and empathy to deliver exceptional customer service. Stationed at the front desk, our Client Care Specialists are the central 'hub' of the veterinary hospital, ensuring elevated client experiences, while preparing our medical team for success with their patient!
As a Client Care Specialist, you will: Provide ongoing communication with clients before, during, and after their visit. Perform all essential functions of a Client Care Specialist for ER and all specialty departments. Monitor Callback System, respond to clients' messages and/or reach out to medical team accordingly.
Schedule and manage the appointment schedule for each day and review upcoming appointments for the week to help the teams prepare in advance of the clients' visit. Assist clients with financial transactions. Assist clinical team with follow-up activities including follow up calls and post-appointment tasks.
Guide clients through potential high-stress situations during their visit. Participate in the holiday schedule; Perk: Holidays are paid on double-time! About You: Have previous experience in the veterinary or healthcare field (preferred but not required) Strong communication skills, verbal and written; organizational skills; proactive thinking and a positive attitude.
The ability to work in a highly collaborative environment and a commitment to developing long-term relationships with colleagues, clients, and the community is required. Maintain a positive outlook and ability to work well in stressful situations. Benefits: Flexible Schedules with 3-, 4-, or 5-day workweek options Partnership with Purdue VT program/scholarships Vet Bloom access: Race-approved continuing education, training, and curriculum library Opportunities for growth and advancement to clinical and/or leadership roles 75% Employee Pet discount Full-time benefits available day 1, and include health, dental, vision, disability and life insurances, flex-spending accounts, 401(k), Employee Assistance Program, 3 weeks accrued paid time off, and uniform allowance.
Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, competence, merit, and business need.
