It Help Desk 1

Job Title: IT Help Desk Specialist

Departments: IT and Service

Reporting to: CIO

FLSA Status: Non-exempt

Position Summary

Supports the CIO with the general IT Department activities related to the installation and maintenance of internal communications and information systems and related equipment.

Essential Duties and Responsibilities

Install, configure, and maintain hardware and software for end-users, including desktop computers, laptops, printers, and peripherals.

Assist with the rollout of new hardware, software, and operating system upgrades, including testing, training, and communication with end-users.

Collaborate with other IT team members to resolve technical issues and implement process improvements, including participation in team meetings and other initiatives.

Maintain a cooperative manner with other employees.

Audit software and hardware devices for warranty, security, and patching compliance.

Assist with security monitoring to derive film recording when requested.

Assist with Application / User provisioning

Ability to effectively work in a team-oriented, fast paced environment.

Any other duties as assigned by management.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Familiar with a range of software and hardware

IT Help Desk Experience / User Support

Education and Experience:

2-3 years previous related experience is required.

Associates or Bachelor’s degree from an accredited college or university or an equivalent combination of education and experience is preferred.

A current valid NM Driver’s License and a clean driving record is required.

Employee must be insurable through the MVD

Physical Demands

While performing the duties of this job, the employee is regularly required to walk, bend, stoop, push, pull. The employee must occasionally lift and/or move up to 50 pounds.

Work Environment

While performing the duties of this job, the employee works indoors in an office setting.