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Form of workJob Summary
Coordinates and tracks remote access for all HIA employees at healthcare facilities. Upholds the highest standards of data integrity, confidentiality, and security. Must communicate efficiently with clients and HIA employees.
Required Skills and Experience
• Experience in EHR systems (Epic, Cerner, Meditech, etc.)
• Experience in Remote Access Technologies (VMWare, Citrix, Remote Desktop, etc.)
• Independent, focused individual with established work ethic
• Demonstrates strong and effective communication skills, both orally and in writing
• Must be detail-oriented, organized, able to prioritize tasks and consistently meet deadlines
• Independent, focused individual with established work ethic
• Sound organizational, communication and critical thinking skills
Essential Job Functions
Remote Access
All review consultants and coding specialists require remote access to view the client’s EHR. Each user is assigned their own username and password. There may also be a separate username and password for the connection platform. Once an employee has been assigned to a facility, the following will need to occur:
• Ticket received by employee’s manager to initiate process in HIA’s tracking system for new access or reactivation
• Remote access policies, forms, and requirements obtained for each facility
• Distributes forms to employees, ensures completion upon receipt
• Stores template for future assignments
• Signed forms/requirements sent to client, updates tracking system
• Communication with clients to ensure process has been sent to IT Dept for processing
• Distributes sign on information once received
• Confirm with employee that log ins are working before engagement including a test account to ensure proper access has been enabled for coding and/or review
• Acts as liaison between employee and client when setup is incorrect
• Detailed tracking of each step in the above process, so all applicable individuals understand the current status of the request
Additional Tasks
• Update Tracking Report weekly via entries made by employees into system
• Quality Assurance personnel added for each coding client for internal QC purposes
• Daily email correspondence – assists in troubleshooting access issues
• Work with client IT Dept for access requiring software to be installed
Performance and Professionalism
• Maintains strict confidentiality and adheres to HIPAA guidelines
• Exhibits professional demeanor at all times
• Maintains communication by responding promptly to corporate office staff
• Demonstrates flexibility, open mindedness, and versatility in adjusting to changing environments
• Handles constructive feedback with a positive attitude
• Receptive to suggestions for changing or improving the way work is accomplished
• Commits to continually improving his/her job skills
General Duties
• Maintains accurate expenses and timesheets
• Adheres to all HIA policies and procedures
• Maintains current information in personnel file
• Promptly returns all requested signed document
