Job Description:
Job Title:Client Access Representative - Customer Service
Location: Springfield, Missouri
Department:Client Access (Front Desk)
Employment Type: Part-Time (7am-7pm
Shift: Varied, depending on location and operational needs
Job Summary:
Are you a people-person with exceptional communication skills and a passion for providing top-notch customer service? Do you have a knack for multitasking and staying organized? Are you looking for a rewarding career in a fast-paced and dynamic environment? If so, we want YOU to join our team as a Client Access Representative at Burrell Behavioral Health!
As the face of our organization, our Client Access Representatives play a vital role in creating a positive first impression for our clients, staff, and leadership team. In this role, you'll be responsible for a variety of receptionist and clerical duties, including scheduling appointments, collecting payments, and maintaining accurate and up-to-date client records. You'll also have the opportunity to work closely with our providers and support teams to ensure that our clients receive the highest level of care.
Key Responsibilities:
- Provide exceptional customer service to all clients, staff, and leadership team members
- Represent Burrell Behavioral Health in a professional, collaborative, and respectful manner
- Schedule and reschedule client appointments as needed
- Complete client intake paperwork accurately and efficiently
- Collect client cost shares for appointments
- Work with providers to manage cancellation lists and reschedules
- Maintain and update provider cancellation lists
- Accurately complete daily deposit logs
- Scan documents into client charts
Qualifications:
- A high school diploma or equivalent
- Previous customer service experience (preferred)
- Proficiency in Microsoft Office Suite
- Strong computer skills
- Excellent typing skills
- Exceptional organizational skills
Brightli is on a Mission:
A mission to augment client care, mitigate financial duress for community mental health facilities through joint assets, procure a more influential stance in advocacy to escalate access to mental health and substance use care within our societies, and renovate the behavioral health sector to satisfy clients' constantly evolving needs.
As a benevolent behavioral and community mental health entity, we applaud diversity, equity, and inclusion in our workforce and heartily endorse submissions from individuals deriving from eclectic backgrounds and experiences. If you harbor ardor for galvanizing local communities and advancing health equity, we cordially welcome you to affiliate with our purpose-driven organization wholly devoted to fabricating a heterogeneous, unbiased, comprehensive, and genuine work environment.
If you're ready to join a dynamic team and make a difference in the lives of others, apply now to become a Client Access Representative at Burrell Behavioral Health!
We are an Equal Opportunity and Affirmative Action Employer, and encourage applications from all qualified individuals without regard to race, color, religion, sex, gender identity, gender expression, sexual orientation, national origin, age, marital status, disability or veteran status, or to other non-work related factors.
Burrell is a Smoke and Tobacco Free Workplace.