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SalaryHOURS: 8:30am - 5 pm PACIFIC TIME ZONE
We are Access! We are committed to exceeding the expectations or our clients, company and community. We focus on protecting and managing the information for millions of people. And our mission is to advance how the world manages information with the very best service.
The Impact You Could Make
Do you truly care about human relations? Are you committed to serving customers, taking care of their requests and finding solutions? And are you naturally inquisitive, with a keen interest in digital tools?
If you answered yes to all these questions, Access has an exciting opportunity for you!
You are more than just a Client Care Support Representative. You are an Expert in creating experiences that make customers happy and want to stay longer by building trust through resolution. You are a key part of our fast-growing company in delivering the very best customer experience to our clients.
Your Daily Responsibilities
As a Client Care Support Representative, you are the public face of Access Information Management.
- You will answer questions by phone and by email about order fulfillment, services available, work orders, or shipping inquiries and inventories, and will find solutions to any customers’ inquiries.
- You will create client work orders and will notify the Operations Supervisors of changes that may affect service schedule.
- You will triage cases and work orders in Salesforce.
- You will complete database research on missing client containers, files, or tapes, and maintain client contact.
- You will accomplish all other tasks and projects as assigned by the Manager.
EEO/AA/Minorities/Females/Disabled/Vets
Job Type: Full-time
Pay: $18.50 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
- Work from home
Schedule:
- 8 hour shift
- No weekends
Application Question(s):
- Are you comfortable with the hourly rate of $18.50?
Work Location: Remote
