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Form of workJob Description
Job Type: Full-Time
Job Location: Onsite – Waukee Office
Hours: Monday–Friday, 8am–5pm
Access Systems, a dynamic and fast-growing company, is actively hiring a Client Services Specialist. You will have a diverse range of technical support for current telecom customers and administrative support in the onboarding lifecycle — compensation of up to $48k.
What You'll Be Doing as a Client Services Specialist :
- Overseeing primary customer support responsibilities, including tasks like updating names, adding users, and handling password resets.
- Delivering outstanding customer communication throughout their onboarding journey.
- Coordinating customer project meetings and facilitating remote user training sessions as required.
- Committed to maintaining the highest standard of customer service for both existing and new customers.
What We're Looking For in a Client Services Specialist :
- 1-3 years related customer service, planning, or onboarding experience.
- Strong organizational, multitasking, and relationship building skills.
- Ability to work independently, driving own projects.
- Ability to multitask and have high attention to detail.
- Excellent verbal and written communication expertise via phone and remote meetings.
- Extensive software skills - Microsoft Office.
Join Our Team and Enjoy:
- Significant growth potential within a rapidly expanding department.
- Full Benefits Package, including Medical, Dental, and Vision Insurance.
- Matching 401(k) Retirement Savings Plan.
- Continuous Training Opportunities and Career Advancement.
- Company Events, Team Events, Holiday Banquets, and Incentive Trips.
- Position located in our state-of-the-art campus in Waukee that includes onsite gym, employee lounge, and much more!
At Access, we prioritize what matters most to your career: stability, a fast-paced environment, constant learning, and a driven team focused on success. As a consistent Top Workplace with an employee-centric culture, we genuinely care about our people and provide transparent leadership with a growth-oriented vision. Join our Midwest-based company, founded in 1986, which has evolved into one of the largest independent technology dealers, offering the resources and rewards of a larger organization while maintaining the close-knit feel of a smaller company. Our culture fosters a perfect blend of ambition and playfulness, empowering our team members to achieve personal and professional growth while enjoying the journey. With competitive salaries, comprehensive benefits, a matching 401K retirement savings plan, continuous training opportunities, and clear paths for career advancement, Access Systems is the right fit for your career aspirations.
