Manager, Client Access (Independence)

Job Description:
"We are truly in the business of saving lives"
-Dr. C.J. Davis; President and CEO
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MANAGER, CLIENT ACCESS
Independence, Missouri (Kansas City area)
Job overview:
Insures professional and technical operation of the Client Access team. All policies and procedures are followed on a day-to-day basis. Responsible for the overall management of the team in accordance with BBH initiatives: Physician satisfaction; Co-Worker Satisfaction; Client Satisfaction; Quality; and Business Performance
What you'll get to do:

• Provide direct oversight and support of the following areas in relation to the overall success of the Client Access teams.
• Provide Team Oversight and Staff Development
• Review the accuracy of the Client Access Supervisors timecards and time off requests
• Responsible to meet with Supervisors to discuss issues, identify areas of opportunity in workflow, processes and personnel
• Training and Supervisor development
• Department initial and continuing Client Access Representative (CAR) education and training
• Provide feedback on yearly performance to direct reports
• Set obtainable team and supervisor goals and expectations
• Participate in yearly evaluation by setting actionable and obtainable goals
• Provide evaluation and feedback on manager specific growth and development of meeting or exceeding goals
• Collaborate with Assistant Director of Client Access on new process development
• Continued process review with all levels of Client Access management
• Collaboration in discussions and meetings
• Represent Client Access in a professional, collaborative and relevant manner to support innovation by bringing forward thinking and cost effective solutions
• Represent BBH/CMHS in a professional, collaborative and relevant manner to support innovation by bringing forward thinking and cost effective solutions
• Develop, implement and manage reports and audits related to client overall experience and accuracy
• Conduct onsite visit/observation biweekly or as needed.
• Ensure Supervisors are conducting weekly onsite visits or as needed.
• Provide documented feedback and communication with regards to staff development and coaching opportunities,

Qualifications:

• Must possess a High School Diploma or equivalent
• Preferred 2 years previous management experience
• Preferred previous customer service experience
• Excellent written and oral communication skills
• Excellent organizational skills
• Ability to work with computers
• Ability to work independently
• Excellent typing skills

What we offer:
Great pay, great schedule, great benefits, and an amazing culture of inclusiveness and positivity. Burrell's dedication to promoting diversity, multiculturalism, and inclusion is clearly reflected in all of our content and across all of our agency. Diversity is more than a commitment at Burrell-it is the foundation of what we do. We are fully focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin and all the other fascinating characteristics that make us different.
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We are an Equal Opportunity and Affirmative Action Employer, and encourage applications from all qualified individuals without regard to race, color, religion, sex, gender identity, gender expression, sexual orientation, national origin, age, marital status, disability or veteran status, or to other non-work related factors.
Burrell is a Smoke and Tobacco Free Workplace.