Chief Operations Officer

Essential Duties & Responsibilities

Leadership:

• Innovative, analytical, and engaging leader with a proven track record of influencing, developing, and leading diverse teams
• Ability to create, communicate, and drive groundbreaking strategies to improve organizational efficiency
• Exemplify dedicated customer focus with a consistent history of exceeding expectations.
• Directs internal operations to achieve budgeted results and other financial criteria and to preserve the capital funds invested in the enterprise
• Participates in the development and preparation of short-term and long-range plans and budgets based upon broad organizational goals and objectives; recommends their adoption to CEO
• Develops and establishes operations policies consistent with the CEO’s broad policies and objectives and ensures their adequate execution. Appraises and evaluates the results of overall operations regularly and systematically and reports results to the CEO
• Ensures all activities and operations are performed in compliance with local, state, and federal regulations and laws governing business operations
• Ability to effectively manage changes and guide those changes through significant challenges while achieving organizational goals and objectives
• Develops and maintains a sound organizational plan. Establishes policies to ensure adequate leadership development and to provide for capable management succession for those functions/departments falling under their responsibility

Strategic Work:

• Responsible for the oversight, development, review, and final recommendations of related capital and operations master plans. Specifically, regulatory requirements and operational emergency management matters are this position’s ever-present concerns that require the highest levels of oversight and adherence.
• Provide a vision and leadership for departments that will prepare NBU to effectively manage the current and future changes facing the utility sector.
• Presents complex information strategies as a subject matter expert to internal and external stakeholders on projects and programs that may include public outreach, council updates, and program implementation
• Be community-oriented and able to establish and develop strong business relations with external strategic partners.
• Ensure the continued financial viability of NBU’s operations departments through sound fiscal management.
• Knowledgeable of federal, state, and local regulations governing utility construction, operations, management, and reporting requirement
• Results-oriented, use a systematic process to develop plans and achieve specific outcomes, and create a team environment to achieve objectives and focus on results rather than activities.
• Act as a change agent by utilizing various change and project management techniques to enhance business processes and operational excellence
• Provide operational, strategic oversight to ensure NBU’s revenue sufficiency.

Company Wide:

• A culture of safety will be maintained by following safety guidelines and practices at all times and in all situations for self, co-workers, visitors, and the general public.
• All work will be performed in accordance with company policy, government laws, and regulations as applicable to each department’s responsibility and in accordance with the company’s Strategic Plan.
• All written and oral communications regarding customers, business, and employees will be held in strict confidence. Sensitive documents will be safeguarded at all times and in all locations.
• Employees will demonstrate a spirit of cooperation and team work, including, from time to time, assisting with duties outside their regular responsibilities.
• All business communications, whether verbal, visual, or written, whether for internal or external use, will be professional in tone and content.
• Management will keep employees informed of pertinent business communications in a timely manner through formal and informal modes of communication.
• Employees are encouraged to recommend ideas for the improvement of processes and procedures that are consistent with the company Vision and Strategic Plan.
• Mutual respect will guide all communications and interactions between and among employees, management, customers, vendors, and other stakeholders.

Bachelor's Degree and at least five years of leadership experience, preferably at a municipal or cooperative utility. PMI certification is a plus.