Chief Operating Officer, Medical Group

CHIEF OPERATING OFFICER

Emprove Practice Solutions was founded at the beginning of 2021 by a progressive group of practicing physicians. They experienced phenomenal growth over a four-year period of time, pushing them to review their internal business needs and ultimately moving them to create Emprove Practice Solutions. Emprove was founded with the key tenets of communication, transparency, and attention to detail. Their vision was to create a trusted business partner, one who actively communicates with you, tailors services to meet your needs, and continuously optimizes your business performance. For more information, please visit us at emprovepractice.com and ntphp.com.

Our Chief Operating Officer owns the strategic and daily operations of all aspects of Emprove Practice Solutions. The position reports to our Executive Committee and requires the ability to balance the daily goals with the larger strategic vision of the company. A comprehensive knowledge of Medical Group operations and supporting departments for multi-site physician organizations is required, including billing and collections, credentialing, purchasing, accounting and financial reporting, information technology, compliance, human resources, group governance, managed care contracting, retainer management, service excellence, and marketing. The successful leader must be a highly motivated, take charge self-starter that has a strong desire to grow the company and their career plus passionate about providing the highest level of care and service excellence to our patients, team members, and physicians.

Duties and Responsibilities:

• Provides leadership to optimize organization performance through continuous improvement, culture of service, and results-oriented, collaborative, and engaged team
• Develops and executes short- and long-term strategic plans in alignment with Board objectives and industry trends, including bi-annual reporting on organization goals and accomplishments
• Creates, reviews, revises, submits, and implements policies, procedures, and initiatives for service-oriented, best-in-class operations and patient care.
• Ensures compliance with all governmental regulations and industry requirements. Represents organization in relationships with other health care organizations, government agencies, community groups, and third-party payers.
• Enhances organizational security and risk mitigation through internal controls and external audits, particularly in areas of accounting and information.
• Leads people strategy, including recruitment, onboarding, evaluation, development, engagement, and termination processes and systems
• Promotes innovation and growth through development of initiatives, services, and new clients. Develops and updates organizational design for maximum productivity and control of quality and costs.
• Monitors financial performance (accounting, reporting, billing and collections, retainer management, physician compensation) to ensure fiscal soundness. Oversees the development of operating and capital budgets, along with variance reporting and implementation of approved strategies to strengthen finances

Experience and Qualifications Required:

• Bachelor’s degree required; Master’s degree preferred in business or health care administration
• Eight plus (8+) years of experience in managing multi-specialty or primary care practices with ten (10) or more practices in scope of authority and progressive leadership responsibility
• Five plus (5+) years of experience in managing profit and loss statements, capital expenditures, and practice budgets in excess of $40 million.
• Stellar interpersonal skills with the ability to relate to all levels of practice staff and operational partners
• Participation in professional organizations and pursuit of additional certifications such as AMGA , MGMA , or FACMPE a plus
• Experience with eClinical Works a plus, must have experience with a large EMR system

Personal Attributes:

• Executive Disposition – Projecting self-assurance and an image that commands attention and respect.
• Service Disposition – Projecting service-oriented professionalism geared always toward providing an excellent experience and great support for both internal team members and external patients
• Flexibility/Adaptability – Maintaining effectiveness in varying situations and with different tasks, responsibilities, and people.
• Detail Orientation – Working on tasks requiring great attention to details while quickly driving to conclusion.
• Complexity – Performing effectively complex tasks or working on projects of large scope and scale, and many moving parts.
• Drive for Results – Steadfastly pushing self and others for results on what is important.

Emprove offers competitive salaries and great benefits, including health, dental, and vision insurance, short and long-term disability, life insurance, retirement plans including employer match, and paid time off. Emprove provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

Job Type: Full-time

Education:

• Bachelor's (Required)

Experience:

• Leading Corporate Departments: 4 years (Required)
• Managing Board Meetings: 2 years (Required)
• Business Consulting: 2 years (Preferred)
• Medical Practice Operations: 8 years (Required)

Work Location: In person