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Form of workJoin our amazing team at the Hilton Chicago Downtown as a Catering & Event Administrative Assistant! As one of the largest hotels in Chicago, we're looking for someone who is excited to grow their career in Catering & Events. This is a fantastic entry-level opportunity to work alongside a talented team.
What will I be doing?
Specifically, your essential functions will be to perform the following tasks to the highest standards:
To organize, plan and prioritize your duties by developing plans and goals.
Timely communication to internal and external clients via telephone, email, written documents or in person.
Handling phone calls, e-mails and greeting clients for Catering and Events in a professional, courteous manner.
Inputting programs in booking systems, managing VIP guest arrangements, and coordinating site visits.
Creating and communication of documents including but not limited to BEOs, group resumes, post event reports, menus, diagrams/floor plans.
Working with affiliate groups.
Assist with clients and deliver on the client's expectations.
Demonstrate knowledge of job systems, products, booking systems, and processes.
Make decisions and solve problems by analyzing and evaluating the issues and determine the best solution for the client.
Ensure high quality service by communicating and assisting others to understand the guest needs.
Participate in customer site inspections and assist with the sales process as necessary.
Other duties as necessary based on business needs
Regular attendance
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The Benefits
We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits.
- Medical Insurance Coverage Options - for you and your family. Able to enroll after 90 days of employment
- Vision, dental, life and disability insurance
- Mental Health Resources
- Best-in-Class Paid Time Off (PTO) - you can accrue up to 144 hours of PTO in your first year of employment.
- Go Hilton travel discount program: 100 nights of discounted travel per calendar year
- Participating in the 401(k) Plan and company match is the perfect way to save for the future. We match 100% of every dollar eligible TMs contribute up to 3% of pay, plus 50% of every dollar contributed on the next 2% of pay.
- Career growth and development
- Team Member Resource Groups
- Recognition and rewards programs
- Access to your pay when you need it through DailyPay
- Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
- Inclusive family-building and fertility benefits
- Expanded bereavement leave.
- Adoption Assistance program
- Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
- Complimentary meals in the cafeteria while on shift
