Address
Form of work
SalaryCall Center Support Team Operator
About the program:
The program provides Army National Guard (ARNG) with the necessary guidance, technical, and administrative support to expand the awareness and consideration of the ARNG through social media platforms and provide Call Center assistance to assist recruiters and increase recruiting leads.
Duties and Responsibilities
- Serve as the first point of contact for ARNG prospects, influencers, and prior service members looking for answers to help inform their decision-making
- Help identify where those with propensity to join the service are in their decision journey
- Help facilitate a prospect's transition into a converted lead
- Monitor voicemails via in Contact Telephone System Software during business hours
- Handle responses to inquiries within designated periods
- Handle supervisor-assigned voicemails received after business hours
- Responsible for responding to complex inquiries on a broad scope of topics
Education
- High School Diploma
Minimum Qualifications
- Current experience and the ability to continuously learn the most current ARNG personnel and recruiting policies
- Communications and comprehension skills in English, both oral and written
- Possess the capability to articulate well
- Experience with Microsoft Office products
- Demonstrated capability to perform administrative work
- Self-starter and good time management skills
- U.S. citizenship required
- Ability to pass background investigation
- Ability to make simple adaptations and interpretations of provided reference materials
Physical Requirements:
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical requirements can typically be characterized as sedentary: work involves exerting up to 10 lbs. of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects
Driving to offsite events at varying distances may be required
General Office Demands:
Must be able to operate general office equipment in telework environment including but not limited to: computer, phones and related media and information devices on most or all workdays
Ability to communicate and interact with others, both in person and/or by telephone to conduct business
Working under time pressure
Work assigned shift between hours of 7am and 11 am daily, excluding federal holidays
Working rapidly for long periods to meet deadlines
Must be able to travel as needed and adhere to company travel policies and procedures
Major Job Activities and Required Skills/Knowledge/Abilities
Expert knowledge of MS Office software (Outlook; Word; Excel; PPT)
Manage multiple concurrent tasks
Ability to perform under stress
Reading and comprehension
Writing and reporting using program specific templates
Problem solving
Confidentiality
Customer contact
Our Equal Employment Opportunity Policy:
Patriot Enterprises is an equal opportunity employer. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.
