Call Center/Customer Support Role(S) @ Okc!!!

Call Center Environment, 5 days a week onsite in OKC for a company listed as #2 on Forbes top companies in Oklahoma to work for!

Must Have Qualifications:

High School Diploma/GED and 2 years related call center and/or customer service experience

Strong interpersonal skills and works well in a team environment

Ability to provide inbound residential customer service while on a soft phone and input data into business required customer relationship management software

Description:

• Performs various customer service functions while communicating effectively to provide assistance to customers by telephone or direct contact and assists in other customer service functions as required
• Responsible for decision quality and responding to customer inquiries, while resolving problems relating to services provided by the Company
• Reflect situational adaptability and provide customer focus when receiving and processing customer inquiries for all areas of the Company's Customer Service
• Answers customer calls
• Research account detail as needed to achieve first call resolution
• Data entry into additional supporting work systems as needed while interacting with customers on the phone
• Clerical data entry into various business unit software for job requests, status checks and updates
• Outbound soft phone calls to interact with customers while inputting data into various business unit software systems
• Input pertinent information regarding customers and customer problem resolution into a software management system and communicates relevant information to appropriate persons within the company
• May be required to work overtime and weekends and holidays
• May be required to work non-standard work schedules to include on-call and call-outs
• Long periods of sitting at a work station using a computer, multi-line phone system, monitor and keyboard
• May spend extended periods of time speaking and listening to customers; must speak clearly
• May work in an open office environment with normal levels of noise
• May exert up to 20 lbs. of force occasionally to move objects

Skills:

customer service, call center, customer service oriented, microsoft office, data entry, clerical, technical support, microsoft excel, retail

Top Skills Details:

customer service, call center, customer service oriented, microsoft office, data entry

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.