Call Center (Patient Support Specialist)

The ideal candidate will be able to multi-task in a fast-paced setting, answering more than 100 calls per day while being courteous, a patient advocate, and promoting a positive patient experience. They must also be extremely detail-oriented and be able to develop strong interpersonal relationships with patients and staff.

• Register and schedule patients referred by outside physicians (via phone or fax.) Ensure complete and accurate registration, including patient demographics and current insurance information.
• Verify patient insurance including referrals and authorization requirements.
• Triage phone calls to appropriate staff members
• Additional duties as assigned.

• Strong patient advocate, promoting a positive patient experience.
• Experience with an EMR scheduling system.
• Previous medical practice experience a plus
• Basic insurance knowledge
• Dedicated team-player
• Dependable and reliable
• Ability to effectively communication with patients
• Focused on accuracy and attention-to-detail.
• Positive, energetic personality