Call Center Member Support - I

Welcome to Excel Fitness!

Who are we?

Excel Fitness owns and operates over 130 Planet Fitness locations throughout 6 different states. We are focused on building a team culture and atmosphere constructed on trust, humility and strong relationships, always leading by example and putting others first with the upmost integrity, dedication and accountability. Through our mission, Excel Fitness has created a company culture based around Humility, Integrity, Dedication, Accountability and always being a team player.

Does this company sound like a perfect fit you for? If so, apply today to have the opportunity to become a part of the Excel Fitness Team!

Position: Member Support - Call Center
Reports to: Call Center Manager
Department: Call Center Operations
Compensation: Up to $14.00 per hour

Full and Part Time shifts available with flexible work schedules including weekends and overnight! Opportunities for Advancement within the first 6 months!

Purpose:
Serves as an advocate to our members, guests and prospective members. Provides accurate information regarding company products, policies, and practices to both internal and external customers while delivering +1 customer service.

Duties and Responsibilities:

• Handle inbound phone calls, answering questions/concerns by internal and external customers regarding the Planet Fitness brand while delivering +1 customer service.
• Call types include: Membership and billing Questions, general Planet Fitness inquires, and information calls from prospective members looking to join.
• Facilitate needed updates to members’ accounts up to and including cancel request with the mindset of saving the membership through asking questions and overcoming objections.
• Maintain department email inboxes and other items as designated by Call Center leadership, and ensure items are completed within Excel Fitness standards.
• Perform additional duties as assigned

Qualifications:

• Minimum six (6) months previous customer service experience preferred, not required.
• HS diploma or equivalent required and must be at least 18 years old.
• Proficient verbal and written skills to effectively communicate.
• Proficiency in Microsoft Office, CRM systems and other related applications.

Work Environment:
The safety of our Team Players (what we call our team members) are our top priority. Here's what we're doing to keep YOU safe:

• Squeaky Clean! We’ve always been known for our clean clubs, but we have kicked that up to ensure all of our facilities (including our Member SupportCall Center) are effectively sanitized against COVID-19.
• Social Fitnessing! We promote keeping a safe distance between all Team Players at every shift.
• Not Feeling Great? We encourage all Team Players who are not feeling well to stay home and offer a paid leave to lessen the stress of not working.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently is required to stand; sit, talk and hear; walk; use hands to finger, handle or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Position Type/Expected Hours of Work:
This is a nonexempt position. A nonexempt employee is one who is entitled to the minimum wage and/or overtime pay protections of the FLSA. The anticipated work schedule for this position will be set during normal Call Center hours of operation and determined by business need. Full-Time employees are ones that regularly work at least 30 hours per week. Part-Time employees are ones that regularly work 29 hours per week or less. Availability of Full-Time and Part-Time positions are dependent on business need.

EEO Statement:
Excel Fitness is an Equal Opportunity Employer. We are committed to the policy of equal employment opportunity in recruitment, hiring, career advancement, and all other employment practices.

Work Location:

• One location, in office.

Work Remotely:

• No

Job Type: Full-time

Pay: $13.00 - $14.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Night shift
• Weekends as needed

Application Question(s):

• It is okay to send me text messages about this opportunity? (Yes/No)
• Please input your availability to work. :

Education:

• High school or equivalent (Required)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: In person