Customer Support Call Center Outbound

Fully Contracted Position - Fully Remote Call Center Agent (Automotive industry) Auto Service Advisor/Customer Service position for a friendly, technologically savvy, and well-spoken individual who loves to interact with customers over phone, text, email, and more!
Location: Remote (Work from ANYWHERE!!!)
Pay: $12 - $13 per hour/ hr (assessed on experience and capabilities)
Duties:

• Outgoing phone calls - 200 per day (approx)
• Leave Voicemails For Follow up - Approx 100 per Day)
• Ask Customers for Feedback on Service Recently Performed at our physical locations.
• Escalate concerns and communicate with existing team members.

You will have the ability to book customer appointments for new services, as well, and the position incentives all online appointment bookings.
$12 - $13 per hour for this position
Up to 40 hours per week
Roles and Responsibilities:
Primary Duties
Your primary duty is to make outbound phone calls, with 2-day follow up and 6-month follow ups on a call list of our customers that have visited our physical Auto Shop locations.

• Pick up the phone and make calls: Any time in which you are not available, either physically or through Do Not Disturb, must be clocked out as a break in our time clock software. This for example covers lunch breaks. Repeat occurrences of not picking up a call if not already on a call will result in dismissal.
• Accountability: Total phone handling time will be tracked daily. If you are for example on the phone for only 3 hours out of a day, you will be expected to provide meaningful value to the company through other means.
• Create Appointments: Many customers calling are simple follow ups or have been overdue for an appointment. Your top priority will be to convert outbound calls and conversations into appointments. All appointments/visits in which a customer is expected to be seen must be completed through the SFAC (Stress-Free Auto Care) website app.

Expectations of applicants:

• Excellent written and verbal skills

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• Timely, trustworthy, and responsible

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• Friendly & welcoming mindset

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• Multitasking & communication skills

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• Available to work Monday - Friday (Pacific Time), Approximately 8:00am - 5:00 pm and weekends if flexible
• Windows Laptop/desktop PC operating at least Windows 10, headset, and reliable internet connection. Suggestion of dual screens and keyboard recommended.

About Us:
Stress-Free Auto Care is a modern, tech enabled shop. We believe that taking care of your car should be an easy and stress-free experience.
Stress-Free Auto Care is a full service automotive repair provider that eliminates the hassle of auto service, unexpected breakdowns, and maintenance. We're bringing auto repair into the 21st century, where we always put the customer's needs first.
Every day we give people peace of mind. We not only take the stress out of auto care, but our transparency & communication give our customers their valuable time back that they can spend with their family instead of waiting at the shop.
Pay: $12 - $13 / hour
Pay:

• Bonus pay

Benefits:

• Paid training

Job Type: fulltime
Schedule:

• 10 hour shift
• Weekend availability
• Monday to Friday
• 8 hour shift

Education: No education required
Work location: This is a remote position

Job Type: Full-time

Pay: $12.00 - $13.00 per hour

Benefits:

• Work from home

Shift:

• 8 hour shift

Weekly day range:

• Every weekend
• Monday to Friday
• Weekends as needed