About Conduent:
Job Description:
Interested in supporting Medicaid members in South Carolina? Conduent has immediate openings for Onsite Call Center Customer Service Representatives. This is a great opportunity to learn about Medicaid Member Support!
Summary:
- Using a computerized system, responds to South Carolina Medicaid member inquiries in a Call Center environment using standard scripts and procedures.
- Gathers information, assesses caller needs, research and resolves inquiries, and documents calls.
- Provides clear and concise information regarding member eligibility, along with assisting callers with completing their Medicaid applications and providing updates on their application status
- Follows documented policies and procedures including call handling and escalations.
- Overall acts as an advocate for Medicaid members to ensure their needs are met.
- Hourly rate $16/hour.
- Substantial Call Center and Customer Service training.
- Great work environment with career growth.
- Verify documentation and images.
- Attend scheduled staff meetings.
- Complete required assigned training.
- Track daily tasks for quality review.
- Positive and energetic attitude.
- Ability to communicate clearly and confidently.
- Ability to multi-task and manage time effectively.
- Attention to detail, grammar, and spelling accuracy.
Preferred Experience:
- One year of medical insurance or medical office experience, preferred
- Call center or professional office experience, preferred
- Computer system experience with data entry and database documentation knowledge.
- Limited physical requirements: Typical office environment. Phone and keyboard for periods of time.
- Must be at least 18 years of age with a high school diploma or GED.
- Must pass a criminal background check
- Business attire is required for all in-person interviews & job fairs.
- Must provide a resume demonstrating continuous employment/work history.
Closing:
At Conduent, we value the health and safety of our associates, their families and our community. Under our current protocols, we do not require vaccination against COVID for most of our US jobs, but may require you to provide your COVID vaccination status, where legally permissible.