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Form of workJob Description
We are currently seeking to hire a Global Sales Support Manager to join our team! You will be responsible for overseeing and developing a team to help drive company revenue. This role will lead a team of Global Sales Support Representatives responsible for the entry and accuracy of sales orders and Customer follow-up, in support of the achievement of internal financial goals, and to ensure our customers receive top notch customer service. The Global Sales Support Manager works in collaboration with our Sales, Planning, Logistics, Quality and Finance teams to resolve sales administration, order management, and supply chain issues for customers worldwide.
Essential Duties and Responsibilities:
- Responsible for training and cross-training of Global Sales Support team.
- Monitor daily activities to ensure that accuracy, customer service and quality of work standards are being maintained.
- Contribute to the development of processes and procedures that will improve Sales Operations processes in the areas of accuracy and responsiveness.
- Support the team as needed with order entry, customer follow-up, etc.
- Troubleshoot and resolve workflow or systems issues.
- Analyze statistics to identify areas of improvement
- Develop, manage, and maintain tools to manage key metrics, and understand drivers and impact of changes.
- Prepare weekly and monthly reports highlighting key performance metrics.
- Lead the Global Sales Support team on continuous improvement projects, collaborating with other departments when needed.
- Oversee and coordinate the team activities
Minimum Educational Qualifications & Experience:
- HS Education Required. College degree preferred.
- Minimum of 5 years’ experience in Sales Operations/Support and Customer Service, preferably in the electronic component industry.
- Minimum of 2 years’ experience in managing others or leading teams or team projects.
Qualifications:
- Previous experience in sales, customer service, or related field
- Experience as a supervisor or manager
- Familiarity with CRM platforms
- Strong leadership qualities
- Ability to build rapport with clients
Flip Electronics is dedicated to the principles of equal opportunity employment. We do not discriminate against applicants or employees based on age, race, sex, color, religion, national origin, disability, sexual orientation, veteran status, or any other characteristic protected by federal, state and local law.
Founded in 2015 by industry veteran Jason Murphy, after recognizing the industry's underserved potential in utilizing excess inventory, Flip would focus on extending the product life of electronic components, revolutionizing the way the electronic and technology world operates. Flip Electronics stands proudly at the forefront of obsolescence innovation, specializing in the distribution of end-of-life, hard-to-source, and obsolete electronic components. Our mission is to address the toughest challenges faced by our customers, actively listening to their concerns and objectives, and providing innovative solutions that meet their specific needs.
Today, Flip Electronics has made its mark as one of the most successful companies in America by earning a spot on the prestigious Inc. 5000 list for three consecutive years and has also been featured on the GA Fast 40 three years in a row acknowledged by both ECIA and Electronic Sourcing as the fastest-growing Authorized Distributor in the Americas for two years in a row. Flip has also earned a position among the ECIA’s Top 50 Americas Authorized Distributors.
Flip Electronics moved to Alpharetta, Georgia in 2021 and our continued growth has been spectacular due to our outstanding employees, our suppliers, and the trust of our clients.
