Call Center Customer Service Representative

Responsibilities and Duties

• Answer incoming calls and entering customer information into our ticket system in order to open up a ticket for service.
• Staying on top of entering changes and adjustment or cancellations
• Make outgoing calls to our service providers to ensure Customer Service calls are handled in person
• Following up on service calls to ensure customer’s issues have been resolved and closing out calls.
• Handling any paperwork that needs to be processed.
• Helping out with any other work office tasks
• Demonstrate a high level of professionalism, even under stressful situations
• Call Center Customer Service Representative will also be taking part in a cell rotation for after-hours hotline support. This rotation has additional compensation apart from regular pay.
• Other duties as assigned by supervisor
• (More details can be given in person during the interview.)

Qualifications

• Excellent written and verbal communication skills
• Strong interpersonal skills
• Strong computer skills including all Microsoft office products
• Professional appearance and demeanor
• Dependability and punctuality
• Customer service experience preferred but not required