Job Classification: Full Time (40 hours/week)
Job Overview
Major Tasks, Responsibilities and Key Accountabilities
- Act as a technical resource for relevant user applications.
- Document process and change steps on relevant applications from an administrative perspective.
- Be educated and proficient in use and configurations of automations, particularly Opcon.
- Review and analyze application upgrades and release notes and communicate essential information to stakeholders.
- Analyze current state processes and assess how current or future applications may improve standardization and efficiency.
- Work in coordination with Project Management Office as support resource and liaison on project teams.
- Review procedural design and technical documents to ensure they effectively meet business/operational needs.
- Identify critical stakeholders and deliver effective communication (written and verbal) to all levels.
- Elicit and document current business processes using standardized frameworks in conjunction with process owners and process stewards.
- Collaborate with the Learning and Development department to educate staff on process efficiency and identifying signs of process deterioration.
- Effectively communicate and collaborate with department leads to maintain a standardized processes as they are implemented.
- Manage, communicate, and author changes to re-engineered or new processes in collaboration with stakeholders.
- Troubleshoot issues that arise and provide recommendations for solutions.
- Translate business requirements to functional requirements and future state business processes.
- Manage cross team dependencies with other business and IT areas.
- Act as a strategic thought leader from process conception through implementation.
- Identify opportunities for improvement and automation.
- Create strong relationships with current and future vendors.
- Advocate for business areas regarding system needs and requests.
- Follow Processes and procedures established to ensure compliance with the Bank Secrecy Act (BSA). Complete required annual BSA training to ensure you understand your responsibilities that apply to BSA, including:
- Understanding of BHCCU’s policies and procedures, as well as all rules and regulations which pertain to BSA.
- Other duties as assigned.
Major Skills and Competencies
- Ability to analyze and resolve situations independently.
- Ability to manage multiple priorities, effectively delegate, and set deadlines.
- Show skills required to fulfill the duties and responsibilities defined above.
- Have demonstrable people skills with team members, vendors, and members.
- Exceptional written and oral communication abilities at all levels of the organization to determine service needs and collect required data; position has constant contact with other staff, and frequent contact with departmental executive management; also, vendors and other outside contacts.
- Demonstrate analytical, problem solving and leadership skills; leadership and initiative are required to lead conversations, influence individuals, pursue ideas and execute plans or solutions.
- Ability to provide verbal and written reports showing status of ongoing projects and tasks.
- Preferred understanding of industry frameworks such as: APQC, Six Sigma, ITIL, and Agile
- While not a management position, experience managing people is a plus.
Physical Job Requirements
- Ability to move about and communicate with a diverse membership and employee group.
- Ability to accomplish the described responsibilities using computers and technology.
- Ability to sit and/or stand for extended periods of time.
- Ability to work in a changing, challenging, and fast paced work environment.
- Variable stress levels.
- Occasional business travel.
Environmental Job Requirements
Minimum Qualifications
- Ability to multitask and prioritize.
- Pass the pre-employment drug test and background check.
- Three to five years of experience in Information Technology, Innovation, or comparable role.
- Bachelor’s degree in business, IT or related field or equivalent level of knowledge or experience required; recognized certifications in applicable disciplines are a plus.
- Advanced knowledge of computer systems and network-based applications.
Preferred Qualifications
- Previous experience in process analysis/development
- Previous experience leading a team.