Body Shop Estimator / Asst. Mgr.

SERRA ROCHESTER HILLS is looking for an experienced Auto Collision Estimator / Assistant Manager with auto dealership history. This is a great opportunity in a high volume full-line store, convenient location, growing market, and five day work week.  We are expanding our operations and need estimators at both our Rochester Hills locations. 

What We Offer

• Medical and Dental
• 401K Plan
• Paid time off and vacation
• Growth opportunities
• Employee vehicle purchase plans
• Family owned and operated
• Long term job security
• Monday through Friday work schedule, no weekends
• Discounts on products and services
• Unique compensation plan
• Competitive comp plan

The Body Shop Estimator estimates damage, schedules work, provides effective communication between insurance carriers, customers and technicians to assure timely and quality repairs. S/he organizes and controls work flow within the group(s) while assuring quality repairs at fair cost to customers.

Responsibilities

• Greet all Body Shop customers in a prompt and friendly manner.
• Schedule appointments in computer or written log sheet for repairs with your group of technicians, dispatching work fairly, for best production, and assist in coordination with other groups as necessary.
• Prepare repair estimates according to CCC estimating and company procedures relating to assigned insurance carriers.
• Obtain correct vehicle data to include insurance information, if applicable, as well as correct mileage, VIN # and customer information, including customer signature on RO and proper forms. Properly document any R.O. changes on the job jacket and the R.O.
• Maintain a good relationship with insurance adjusters and assist them as necessary to complete payment of claims. Keeps DRP assignment logs up to date.
• Follow up on all estimates to ensure that all possible sales are made and communicated clearly. Promptly obtain approval of all supplements with insurance adjusters as soon as you are notified and before RO closure.
• Effectively communicate and provide follow-up with customer, clearly informing them of progress, costs, time constraints, and establish realistic vehicle completion time. For larger jobs contact customer every two days.
• Properly post all repair orders for time and materials and prepare all completed ROs for booker to ensure parts and labor estimates match Estimates and Supplement(s). Make sure that all sublets are billed per established procedure.
• Coordinate parts requirements with parts department.
• Compile and audit all paperwork for correctness and completeness, for final insurance billing, including supplements, and give to Body Shop cashier to fax or mail.
• Provide final inspection of all aspects of repairs and approve quality of finished repair before notifying customer of completion, and before customer takes possession of vehicle.
• Provide customer with a final explanation of repairs to their satisfaction and have customer sign a POA.
• Approve final amount for 2nd verification of total for booker/cashier to charge to Accounts Receivable.
• Ensure that all documents, copies, photos, estimates, supplements, sublets, etc., are filed together in customer’s file.
• Strive to attain the forecast that has been established by management.
• Understand and follow Federal, State and Local regulations, such as those governing the disposal of hazardous wastes, OSHA, Right to know, dealership policies, etc.
• Communicate with and ensure the technicians follow Warranty and Transportation claim material disposition procedures, (see attached).
• Follow safety and housekeeping policies and procedures.
• Report immediately to Body Shop Manager any unsafe tools, equipment or conditions, which may result in bodily injury or damage to dealership or customer property.
• Report immediately any mishap resulting in personal injury or damage to dealership or customer property.

Additional Responsibilities

• The estimator must fill out the final quality inspection report form. Compare and inspect all work to verify that the vehicle was repaired as per the estimate directions and that it meets or exceeds the Goodwrench and Ford Auto Body Standards.
• The estimator compares the ADP invoice to ensure a match with the estimate including any supplement and deductible amounts prior to contacting your customer to schedule vehicle delivery.
• Accurate notes must be kept on the cover of packet on how all money is to be collected including amount due from insurance company and customer.
• Packet must include insurance estimate with agreed upon supplement and the amount being paid, including party responsible for payment or guarantee to pay signed by insurance company representative for amount invoiced.
• The estimator then turns repair packet over to cashier for vehicle delivery.

Qualifications

• Ability to read and comprehend instructions and information.
• Working knowledge of all aspects of vehicle body repairs.
• Must have valid in-state driver's license, and determined to be insurable by Dealership’s insurance carrier.
• Ability to interpret vendor catalogs.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.