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SalaryAbout Asbury
Larry H Miller Automotive Group - Colorado is part of Asbury Automotive Group (NYSE: ABG) is a Fortune 500 company and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovative technologies such as Clicklane and through our commitment to our team members, guests, and partners. Our culture which is grounded in our North Star and Compass and powered by our DRIVE values, focuses on the vision of becoming the Most Guest Centric Automotive Retailer. At Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive and inclusive environment where team members can thrive both personally and professionally. Based on our efforts, we have been recognized as one of the best places to work by both Newsweek and US News & World report.
Join a Winning Team at Larry H. Miller Automotive Group
A True CAREER Opportunity! Extensive advancement opportunities!!
Compensation: $60,000 - $125,000 / Annually (Compensation will and can be based on Performance and Experience)
LHM Colorado Jeep is now a subsidiary of Asbury Automotive a Fortune 500 Automotive retailer with over 170 locations with 31 brands across 15 states!
If you're looking for an opportunity to be appreciated and involved in your career, your search is complete. We have a great history of providing excellent career opportunities for individuals who want to grow within the company.
Follow Larry H. Miller Dealerships on Facebook and LinkedIn to learn more about us and current open positions.
Company Benefits:Pay and Recognition:
- Semi-Monthly Pay
- Paid holidays & paid time off
- Deferred Holiday Pay Match
- Paid training
- Stock Awards (select management and front-line team member’s eligible
- Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
- Up to 12 weeks paid pregnancy leave (disability leave)
- Paid Parental Leave
- Health savings
- Flex spending accounts (tax free)
- Short-term and Long-term disability plans
- Life Insurance (Whole Life and Term)
- 401k with company match
- Digital career path tool to assist with career development
- Continuous training through Asbury's Internal Learning Management System
- Student loan relief resources
- Employee assistance program
- Employee discounts on parts and service repairs
- Scholarship awards
- Opportunities to join our community service initiatives, which includes paid volunteer hours
- Aggressive Employee referral program with bonus opportunities
Collision Center Estimator II/ Assistant Manager II
Primary Responsibilities:
The Collision Center Estimator II/ Assistant Manager II is expected to:
- Accurately, timely, and completely assess damage to vehicles to produce and document a cost-effective appraisal resulting in customer satisfaction while achieving an operating profit.
- Assist in the oversight, management, and direction of all collision center operations to achieve maximum productivity while controlling costs and setting and obtaining profit objectives.
- Seek ways to improve business operation efficiencies and customer service.
- Be a teacher to support the efforts of other employees to be successful.
Essential Job Functions:
< 50% time during a workweek spent doing the following: greet customers and obtain information regarding their service or repair concerns; diagnose the mechanical condition of the vehicle; attempt to sell appropriate diagnostic or repair services; provide estimates for services or repairs; write orders for work authorized by the customer.
1, Maximize Production, Customer Service, and Profitability.
- Achieve or exceed group standards such as service, gross profit, and applicable benchmarks which result in profitability and customer service satisfaction.
- Accurately inspect, prepare and document vehicle damage estimates to determine necessary refinishing and costs for restoration, including non-collision maintenance repairs.
- Prepare computer cost analysis by calculating material, labor, equipment, subcontractor, and overhead costs incurred in the repair.
- Effectively communicate with vendors, customers, and team members regarding repair requirements, the status of a repair, and time commitments of repair in order to ensure customer satisfaction.
- Communicate, obtain and document all necessary approvals for required or suggested repairs, customer pay items, and special instructions.
- Perform audits of insurance estimates for proactive supplements.
- Assist Collision Center Manager/Director when needed in running applicable production reports.
- Achieve customer service satisfaction standards while sustaining business growth and profitability goals.
- Assist Collision Center Manager/Direct to develop productive relationships with insurance representatives, fleet, local businesses, and general customers to create and sustain volume for production.
- Assist Collision Center Manager/Director to budget, reviewing, and approving controllable expense factors.
- Monitor adjustments on body and paint estimates and update insurance companies/adjusters and customers in a timely manner.
- Complete and maintain all Larry H. Miller Dealerships required training.
- Maintain employee, customer, and vendor confidence while protecting operations by exercising discretion when handling sensitive confidential information.
- Maintain a clean and safe work environment at all times and adhere to all OSHA/EPA requirements.
- Maintain ability to handle job stress and effective interaction with others in the workplace.
- Perform all other job duties as requested by management.
- Effectively recruit, hire, train and manage qualified team members.
- Ensure timely and effective management of dealership personnel to foster a progressive culture, which nurtures learning and the ability to succeed.
- Conform and educate employees on job expectations, all applicable and current company procedures, and policies, and federal, state, and local regulations affecting operations.
- Be the example of a team player through good attitude, professionalism, and employee recognition to maintain positive employee morale.
- Handle and resolve employee issues within Larry H. Miller Dealerships guidelines.
- Ensure employee development and performance reviews are occurring on a regular basis.
- Establish working hours, schedules, time off, and vacations.
- Maintain accurate job descriptions and communicate expectations with employees.
- Demand the highest ethical standards from self and others.
- Maintain composure within the workplace as well as outside the workplace when interacting or representing the Larry H. Miller Dealerships.
- Set an example of a positive attitude and professionalism, including a neat, orderly, and safe work environment.
- Work performed in a dealership setting due to the necessity to work in person with employees, customers, and vendors and the location of customer vehicles and shop supplies.
- Must be able to sit, stand, bend, reach, talk, hear, stoop, kneel, crouch, use hands and fingers, handle or operate objects, tools, or controls and move about facilities.
- Required vision includes close, vision, distance, peripheral, and the ability to adjust focus.
- Required to lift up to a minimum of 50lbs.
- Exposure to shop environments such as noise, dust, odors and fumes, chemicals, and adhesives.
- While performing the duties of this job, the employee is exposed to weather conditions precedent at that time.
- Required to operate equipment and move vehicles in a safe manner at all times.
- Maintain regular attendance and timeliness as set forth within the work schedule designated by the department supervisor/manager.
- In general, this position is assigned regular business hours; however, it is typical to work more than 40 hours per week.
1. Education, Experience, and Certification(s)/Training.
- High school diploma or the equivalent.
- 3+ years of progressive experience in collision center or automotive service.
- Management experience required.
- Maintain valid driver’s license and MVR record within company policy requirements.
- ICAR certified within 1 year of employment.
- Active Learning- Understanding the implications of new information for both current and future problem-solving and decision-making.
- Communication- Basic ability to read and write, ability to effectively convey information to others, apply active listening by taking the time to understand the points being made by employees and customers, being aware of others’ reactions, and understanding why they react as they do.
- Social Perceptiveness- Being aware of others’ reactions and understanding why they react as they do.
- Critical thinking- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
- Knowledge of Larry H. Miller Dealerships’ current company management systems desirable.
- Interacting with Computers- Using computers and computer systems. Knowledge of Microsoft Office products is required.
- English Language- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Ability to understand written sentences and paragraphs in work-related documents.
- Customer and Personal Service- Knowledge of principles and processes for providing customer and personal services.
To perform the job successfully, an individual should demonstrate the following competencies:
Active Listening- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Adaptability- Ability to adapt to changes in the work environment, manages competing demands, and is able to deal with frequent change, delays, or unexpected events.
Selective Attention- Concentrate on a task over a period of time without being distracted.
Making Decisions and Solving Problems- Analyzing information and evaluating results to choose the best solution and solve problems.
Interpersonal Skills- Maintains confidentiality, remains open to others’ ideas, and exhibits willingness to try new things.
Leadership- Ability to lead, take charge, and offer opinions and direction while setting an example of ethical practices for all employees.
Compliance- Understanding of and adherence to all Company standards, state and federal laws and regulations as well as product pricing guidelines of all lenders, agencies, or business partners.
Customer Service- Providing excellent customer service through the defined Larry H. Miller Dealerships processes which promote efficiencies, fairness, and cost-effectiveness.
Ethics/Integrity- Representing the Larry H. Miller Dealerships by conducting yourself in a professional and courteous manner that demonstrates integrity and avoids actual or perceived conflicts of interest while complying with company standards and business ethics.
Oral Communication- Clearly identifying and professionally expressing issues in positive or negative situations.
Planning/Organizing- Prioritizing and planning work activities and using time effectively.
Quality- Demonstrating accuracy and thoroughness and monitoring your work to ensure quality.
Dependability- Consistent, punctual attendance at work; following instructions; responding to management direction and soliciting feedback to improve performance.
Time Management- The ability to integrate methods of time management to provide a consistent and effective workflow that is cohesive for the department and team.
Safety and Security- Observing safety and security procedures and using equipment and materials properly.
Company management reserves the right to add to, change or retract portions of this job description. Employee is required to adhere to the qualifications, duties, and conditions of any revised job description.
Asbury Automotive Group is an equal opportunity employer. We provide equal employment opportunities to all individuals regardless of their race, color, religion, sex, national origin, age, disability, pregnancy, sexual orientation, gender identity, genetic information, or any other protected category as defined by applicable laws. We prohibit discrimination or harassment based on any of these characteristics and affirm our commitment to fostering an inclusive and diverse workplace.
