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SalaryJoin a Winning Team at Serra Chevrolet Buick GMC of Nashville! If you’re looking for an opportunity to be appreciated and involved in your career, your search is complete. We have a great history of providing excellent career opportunities for sharp, energetic people.
What We Offer
- Full Employee Benefits including Health, Dental, and Vision Insurance
- Life Insurance
- 401K Retirement Plan
- Employee Discount Plan
Essential Job Duties
- Provide our guest with body repair estimates utilizing CCC One estimating software with detailed and accurate repair plans as supported by the vehicle manufacture repair statements.
- Report findings to the guest and their insurance company on what repairs will need to be performed and gain approval to move forward.
- Schedule in repairs with balanced shop load through CCC One.
- Greet guest at time of drop off for repairs and go back over the initial estimate at the vehicle.
- Perform walk around with the customer to identify and other persisting damages and offer to provide an estimate to have repaired.
- Before guest leaves, establish an agreed upon follow up plan to keep them informed on the repair status.
- Create a repair plan utilizing CCC One and update with notes and status changes daily.
- Work with techs to inspect and estimate all additional repairs needed and communicate information promptly to claims adjuster for approval.
- Prepare and reconcile billing throughout the repair process to include tech labor, parts price accuracy, sublet and paint and materials.
- Perform final inspection when repairs are completed to ensure everything is completed and ready for the customer to pick up.
Requirements
- Ability to work well with customers, co-workers, and insurance companies.
- Values – integrity, team player, drive.
- Characteristics – results oriented, competitive, optimistic.
- Effective communication - in person, over the phone, via email.
- Ability to learn and follow service process.
- Organizational skills.
- Excellent computer skills and very detail oriented.
- High productivity while maintaining high quality of work.
- Minimum 2 years’ experience.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
