Address
Form of work
SalaryPOSITION OVERVIEW
The Estimator will provide an excellent customer service experience to all customers on the phone, in person and throughout the entire repair process. Also, serves as the primary point of contact for the customer throughout the repair process from the point of drop-off through the delivery of the completed vehicle. Candidate will also be responsible for coordinating communications with all other (internal & external) stakeholders for the repair.
ESSENTIAL JOB FUNCTIONS
- Examine damage vehicles and estimate repair cost
- Prepare all damage reports in an accurate and efficient manner
- Obtain customer and insurance authorizations for all repairs and/or supplements
- Follow A/R (Account Receivable) processes to collect money owed
- Stays in contact with customer during entire repair process, works to address all customer concerns, and insures satisfaction when repairs are complete
- Additional job duties as assigned
SKILLS/REQUIREMENTS
- At least 2 years of experience in the estimating/body shop/automotive field
- Knowledgeable of CCC One
- Must be able to build relationships with customer, insurance representatives, and technicians
- Good communication skills are essential
- Must have self-confidence, enjoy learning, and pay close attention to detail
- Must abide by company dress code policy and all safety PPE (Personal Protective Equipment) is required
- Regular attendance is required and must comply with set work schedule agreement
Job Type: Full-time
Pay: $50,000.00 - $65,000.00 per year
Day range:
- Monday to Friday
Shift:
- 8 hour shift
Work Location: In person
