Billing Specialist

The Billing Specialist will be responsible for providing basic confidential, administrative, and clerical support, including assistance to department staff as it pertains to client billing functions within the department.

What You Will Do:

Billing & Invoicing work is focused on designing and ensuring compliance with billing and invoicing processes including:

• Information verification (e.g., ensuring the accuracy of billing information, negotiated terms, purchase orders, client AP contacts) for complete invoice data entry.
• Monitoring customer accounts (e.g., ensuring payments are made on time, reporting on overdue accounts, etc.)
• Managing & Resolving billing discrepancies (e.g., investigating and resolving billing & invoicing errors, recommending process improvements to avoid future errors, etc.)
• May include collections activities.
• Utilizes various systems for tasks such as accounts receivable tracking, billing, and record keeping. Including a proprietary scheduling & billing system, Oracle, and client AP processing platforms.
• Interacts with company global affiliates as it pertains to Intercompany billing.
• Interacts with the Operations team and 3rd party contractors to successfully process billing.
• Interacts with Client base and presents information and solutions professionally and clearly.
• Manages to report of billing activities against key metrics.
• Ensures proper billing processes are followed and accurate records are kept of department activities.
• Manages accrual file to ensure billing is current.
• Performs clerical duties such as word processing, mail distribution, filing, record keeping, scanning, and faxing.

What You Will Need:

Education and Experience

• High School diploma or equivalent
• Typically requires 1‒2 years of previous related experience.

Knowledge, Skills, and Abilities

• Behavioral Competencies to include dependability, integrity, persistence, adaptability/flexibility, cooperation, positive customer service, active listening, persuasion, social perceptiveness, critical thinking, influencing without authority, and effective communication.
• Knowledge of business financial processes and flow.
• Strong MS Office experience, such as Outlook, word processing, and Excel spreadsheet creation and management.
• Proficient clerical skills such as file maintenance, record keeping, and office equipment use.
• Excellent arithmetic abilities.
• Works under moderate supervision in a professional office environment.
• Problems are typical of a routine nature and may at times require interpretation or deviation from standard procedures.
• Strong interpersonal, professional, and communications skills for use in person, in writing, and in telephone conversations.
• Communicates information that requires some explanation or interpretation.
• Analytical and detail oriented.
• Able to proactively and professionally resolve issues and make improvements to processes.
• Obtain a working knowledge of the ABS Health, Safety, Quality, and Environmental Management Systems.

Reporting Relationships:

The incumbent reports to a supervisor or Manager level position or above. This position does not have direct reports.