Billing Manager

We are West Star Aviation, "WSA", one of the nation’s leading aviation maintenance providers. Our specialties include scheduled maintenance, on-demand mobile maintenance for unscheduled events, and related services in the areas of structural repairs, composite work, non-destructive testing (NDT) and paint capabilities.
The Billing Manager is responsible for assisting Operations and Finance with the overall preservation and enhancement of departmental tasks, process management and financial integration. This position will collaborate with both Operations and Finance in the areas of work order management, ERP function, Billing and Accounts Receivable. This position reports to the Director of Business Administration with oversight from the Vice President of Operations.

Responsibilities & Duties:

• Manage transactional workflow with Operations and Finance in the areas of Billing and Customer Service.
• Oversee open work orders while driving timely and accurate invoicing and prompt dispute resolution.
• Interface with the Accounting, Sales and Purchasing to identify issues and implement solutions.
• Review work of billing staff to ensure accuracy, resolving inconsistencies and providing training as needed.
• Provide a high level of customer service responding quickly, professionally, and accurately to all internal and external correspondence.
• Design, implement and execute new business processes while collaborating with customers to streamline and improve the administrative function.
• Collaborate with Corporate Finance and Operations to ensure deposit, progress and departure payments are requested and received prior to aircraft release.
• Review projects and ensure cash position is positive and on trend with forecasting.
• Provide administrative support to Maintenance team ensuring efficient and organized operation of a location.
• Assist the Director of Business Administration with regular review of routine departmental procedures to identify ways of automating existing processes to achieve efficiencies. This requires constant cross collateral department collaboration and close interaction with customers.

Skills & Attributes:

• Excellent written and verbal communications skills.
• Superior problem solving, analytical and reconciliation skills.
• Ability to delegate, problem solve, make decisions, and motivate a team.
• Expert problem-solving abilities of quantitative and qualitative data with capability to implement solutions.
• Ability to work independently, while supporting team initiatives/objectives and meeting deadlines.
• Proficient organizational and planning skills; ability to multi-task; attention to detail; productive without compromising quality in a fast-paced environment.
• Self-Motivated and results-oriented forward thinker that takes initiative and accepts accountability.
• Strong ability to exercise good judgment and discretion in selecting methods of solution.
• Work effectively in a demanding work environment with changing priorities.
• Proficient in Microsoft software applications: Excel, Word, Outlook.

Education/Experience:

• Bachelor’s Degree or equivalent combination of education and experience required
• Experience in a manufacturing and maintenance environment preferred
• Experience with retail customers, Accounts Receivable and fleet operations preferred
• Accounting experience preferred

Lists above includes the main items for this job position to be successful, but not limited too other things that might come about in time. The person applying for this position must understand that the objectives, responsibilities, and requirements could change for better success for the company and the person.

West Star Aviation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.