Customer Service Manager- Patient Billing (Remote)

At Labcorp, you are part of a journey to accelerate life-changing healthcare breakthroughs and improve the delivery of care for all. You’ll be inspired to discover more, develop new skills and pursue career-building opportunities as we help solve some of today’s biggest health challenges around the world. Together, let’s embrace possibilities and change lives!

Customer Service Manager- Patient Billing

OVERVIEW

The Customer Service Manager plays a vital role in managing the operational excellence of the Labcorp Patient Billing Call Center. In this role, you will manage front-line supervisors that are responsible for managing the day-to-day operations of a team of call center representatives handling Patient Billing inquiries and issues. The Customer Service Manager will be goal-oriented, accomplished at motivating work teams, creating a positive work environment, and will manage and reward our call center staff based on performance, accountability and Labcorp’s core leadership values.

The right candidate for this position is a professional with experience driving excellence through coaching, developing, and mentoring methods; identifying and implementing new efficiency strategies, and proactively approaching known issues before they arise. They will have call center experience and/or revenue cycle management experience and be committed to achieving Labcorp’s established service standards.

Responsibilities:

Manage front-line supervisors that are responsible for managing the day-to-day operations of a team of call center representatives handling Patient Billing inquiries and issues.

Implement strategies to ensure staffing, quality, productivity metrics, and staff retention goals are met.

Provide leadership and management to staff; provide training and development of the supervisory team.

Coach and develop team supervisors.

Recognize and recommend operational improvements to enhance department performance and processes.

Qualifications:

Proven experience as a call center manager or similar experience preferred

Minimum 5 - 7 years of progressive, relevant leadership experience (prefer 7+ years)

Knowledge of leading and implementing call center operational strategies and solutions

Exceptional leadership and management skills with the ability to inspire and motivate teams

Data-driven mindset with the capability to analyze key contact center metrics and make informed decisions

Ability to manage multiple projects concurrently and prioritize tasks in a fast-paced environment

Knowledge of Windows and Microsoft Office Suite, including Excel, Word, and Powerpoint required

Pay Range: $70,000-$90,000

Benefits: All job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. Regular, full-time or part-time employees working 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(K), ESPP, Paid time off (PTO) or Flexible time off (FTO), Commissions, and Company bonus where applicable. For more detailed information, please click here.

Application window open through: 3-12-24

Work Schedule: Monday-Friday (8:00am -5:00pm EST)

Work Location: REMOTE (Burlington, NC)

Labcorp is proud to be an Equal Opportunity Employer:

As an EOE/AA employer, Labcorp strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. We encourage all to apply.

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