Regional Billing Manager - Charlotte, Nc - Hybrid

The Regional Billing Managerat ASG is responsible for supervising others within a specific project or department, along with overseeing programs, policies, and procedures that help support the organization. Maintain revenue by establishing, implementing, and controlling the billing system and supervising staff.

What we’re looking for:

Honesty - You will be working in a team that relies on honesty and transparency to achieve our goals and deliver quality results.

Integrity - As a company, we are committed to integrity and excellence in our industry, and we seek candidates who share our vision and passion.

Respect - Respect and professionalism are core values for this role, as you will be interacting with customers, partners, and colleagues from different cultures and backgrounds.

What we offer:

Pay Scale: $60,000 - $70,000 / year

Benefits & Perks:

• Comprehensive benefits plan including Medical, Dental, and Vision.
• 401(k) with company match
• 18% Verizon Wireless discount (primary line only, excludes unlimited plans)
• Extensive voluntary benefit options including Pet Insurance, Aflac plans & Legal plans
• Remote and/or hybrid work schedules

• Gym/Exercise Facility Reimbursement through qualifying medical plans
• Generous paid time off and 8 company-paid holidays (plus 1 floating holiday)

What you’ll do: (Including, but not limited to):

• Manages the daily operations of the staff in a specific department.
• Maintain revenue by establishing, implementing, and controlling the billing system and supervising staff
• Meet operational billing standards by contributing billing information to strategic plans and reviews
• Implement production, productivity, quality, and customer-service standards for the department
• Resolve problems and identify billing system improvements
• Guide employee actions by researching, developing, writing, and updating billing policies, procedures, methods, and guidelines
• Obtain revenue by resolving order and invoice disputes, maintaining customer relations, and resolving problems with bank transfers
• Approve credit memos by reviewing the documentation
• Performs other duties as assigned, which are reasonably within the scope of the responsibilities of this job classification
• Collaborates with leadership to implement processes and policies that support efficient service delivery and meet the organization’s changing needs
• Sets performance goals and targets for staff used to evaluate performance and drive continuous improvement
• Coaches teams in best practices and effective tactics in order to complete their job duties correctly and efficiently
• Assists in managing the budgetary and financial responsibilities and activities of the department
• Performs other duties as assigned, which are reasonably within the scope of the responsibilities of this job classification

What you’ll need:

Desired Skills

• Bachelor’s degree in a related field or equivalent experience required
• Experience in the telecommunications industry a plus
• Requires excellent communication and customer service skills
• Highly organized and detail oriented
• Self-motivated and able to work independently
• Proficient with Microsoft Office suite

Job Type: Full-Time – Salary (Exempt)

Your Working Environment:

• Typical office setting

Equal Opportunity Employer

ASG is proud to be an equal opportunity employer and provides consideration for employment to all qualified applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, gender expression, or any other characteristic protected by federal, state, or local anti-discrimination laws.