Bilingual Customer Service Representative.

Spherion Staffing is currently seeking a skilled Bilingual Customer Service Representative for a temporary assignment with our client in Bryan/College Station. This role requires fluency in both English and Spanish and/or English and Portuguese, along with excellent customer service skills to support a diverse customer base.
Responsibilities: ...

Customer Assistance:
Provide professional and courteous assistance to customers via phone, email, or in-person interactions.
Address customer inquiries, concerns, and requests promptly and effectively in both English and Spanish and/or English and Portuguese.
Order Processing:
Assist customers with placing orders, processing payments, and tracking shipments.
Ensure accuracy and completeness of order information and documentation.
Language Interpretation and Translation:
Serve as a language interpreter and translator for customers who communicate primarily in Spanish and/or Portuguese.
Translate written correspondence, forms, and documents between English and Spanish and/or English and Portuguese as needed.
Problem Resolution:
Listen actively to customer concerns and resolve issues in a timely and satisfactory manner.
Escalate complex issues to appropriate departments or supervisors as necessary.
Data Entry and Documentation:
Accurately enter customer information and order details into the system.
Maintain organized records of customer interactions and transactions.
Working hours: 8:00 AM - 5:00 PM
Skills:
2+ years of experience
Education:
High School
Experience:
1-4 years
Qualifications:
Fluency in both English and Spanish and/or English and Portuguese (verbal and written) is required.
Previous customer service experience preferred, ideally in a bilingual environment.
Strong communication and interpersonal skills with a customer-focused mindset.
Ability to multitask and prioritize tasks in a fast-paced customer service environment.
Proficiency in basic computer skills and data entry.
Join our client's team and contribute to providing excellent customer service to our diverse customer base.

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).