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SalaryOur client in Austin is looking for Customer Service Agents! We’re looking for talented and motivated individuals to join our team and help our client achieve the best Customer Service experience to their customers!
If you are a recent graduate or a student looking to kickstart your career with enthusiasm, creativity, and a passion for learning, we encourage you to apply! This position offers a unique chance to grow professionally, contribute to exciting projects, and be part of a team that values your potential. Join us on this exciting journey, and let's achieve great things together!
Job Title: Customer Service Agent
Type: DIRECT HIRE
Location: AUSTIN, TX (onsite, not remote)
Rate: $21 per hour
Job Summary:
The Bilingual Customer Service Agent will be responsible for maintaining the high standards of Customer Service and operational excellence that the company is known for. As an individual who can juggle various responsibilities, your role will extend beyond traditional Customer Service tasks to involve elements of operations and innovation, making each day a unique experience. This role is ideal for a current college student or a candidate holding a BA degree, who is eager to apply their academic knowledge in a fast-paced, real-world environment.
Key Responsibilities:
1. Customer Support: Provide exceptional Customer Service through phone, email, and chat.
2. Operations Support: Assist in streamlining operations and suggesting improvements.
3. Innovative Thinking: Actively participate in brainstorming sessions to innovate Customer Service strategies.
4. Organization: Efficiently manage various tasks and projects without compromising on quality.
5. Team Collaboration: Work closely with other departments to ensure seamless service delivery.
6. Knowledge Development: Continuously update knowledge about products, services, and policies.
7. Documentation and Reporting: Keep accurate records of customer interactions and generate reports as required.
Qualifications:
1. Currently enrolled in college or holder of a BA degree in Business, Communications, or a related field.
2. Excellent communication and interpersonal skills.
3. Ability to multitask and adapt to changing priorities.
4. Problem-solving mindset with a knack for innovative thinking.
5. Basic understanding of CRM systems and Microsoft Office Suite.
6. Demonstrated ability to work both independently and within a team.
7. Bilingual required (Spanish/English)
8. Open for newly grads and students!
Preferred Skills:
1. Previous experience in Customer Service or operations is a plus.
2. Strong organizational and time management skills.
3. A proactive approach towards identifying and implementing operational improvements.
Job Type: Full-time
Pay: From $22.00 per hour
Expected hours: No less than 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
Ability to commute/relocate:
- Austin, TX: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person
