Bilingual Account Manager

Job Title:

Bilingual Account Manager

Job Description

We are looking for an Account Manager to join our team. Today.
At Concentrix + Webhelp, we aim to find and grow people like you! Imagine being able to partner with global technology leaders in a company that cares about your professional growth, your success, and your community. Our global staff have devoted their careers to ensuring every customer experience is exceptional. So naturally, we're committed to making Concentrix the best place to grow a career, too.
We are Concentrix + Webehelp's B2B Sales Services Division. Working at Concentrix, you will be a part of an engaging and entrepreneurial team where you can reimagine the boundaries of your career, all while working remote. We are dedicated to creating success for our clients, the communities around us, and each other. All of this is possible because of the talent you have to offer. At Concentrix, you can Own Your Future!

You Have

• 4+ years working in sales or account management
• 4+ years experience in a IT industry
• Experience in high-volume calling
• Previous experience with sales and customer experience
• Enthusiasm for new technology
• MS Office experience
• 2+ years working with Salesforce.com or similar Client Relationship Management tool
• Experience making decisions under conditions of uncertainty or limited data; evaluate all consequences
• Experience providing and implementing solutions when needed
• Fluent in both English and Spanish

You Will

• Ensure that client's customers are satisfied with our client's services and resolve escalated issues
• Achieve revenue-based quotas based on successful management of client accounts and supporting processes to meet operational needs and growth goals
• Evaluate our client's customer needs and propose potential solutions
• Be a single contact for our client's customer
• Use data to fix customer concerns/roadblocks prohibiting satisfaction
• Manage external competitive pressures and handle objections
• Work with multiple partners, building relationships with decision-makers at all levels
• Manage sales territory and achieving monthly quotas
• Negotiate in tough situations
• Identify risk and barriers to success; develop contingency plans
• Identify opportunities for additional product or service sales
• Use data to help influence buying/renewal process
• Work with a team and report directly to a Sales Manager

Our Benefits and Perks

• Various medical, dental, vision plan and life insurance programs
• Retirement Planning tools including 401(k) savings with matching contributions and Health Savings Accounts
• Paid time off, disability programs and paid parental leave.
• Rewards and Recognitions
• Wellness Incentive Program
• Learning and Development Programs
• Base Pay of $38,800 ($18.65 hourly)
• Annual Bonus Potential (target up to $6,840)

Virtual First and Remote Work

Concentrix B2B Sales Services is a Virtual First company, which means work outside of an office will be the primary experience for most employees for the foreseeable future. Equipment will be provided, but a space at home to work is required. Uninterrupted home-based internet is required in your home to attend and host video calls, a minimum bandwidth speed of 20mbps is important.

#LI-Remote

Location:

USA Nashville - 621 Mainstream Drive

Language Requirements:

English (Required), Spanish

Time Type:

Full time

Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.

For more information regarding your EEO rights as an applicant, please visit the following websites:

•English

•Spanish

To request a reasonable accommodation please click here.

If you wish to review the Affirmative Action Plan, please click here.