Bilingual Senior Account Manager Or Director

Collinson is a privately-owned entrepreneurial business, who services over 800 clients in 170 countries, employs 2,000 staff in 28 global locations, and manages over 20 million end customers. Our industry and sector specialists provide market-leading experience across three core capabilities: Loyalty, Lifestyle Benefits, and Insurance.

Collinson is the world-leading provider of lifestyle membership programs and travel enhancement products. Our solutions include Priority Pass, the world’s best known airport experiences programme, while we are also the trusted partner behind many of the leading financial services, airline and hotel brands’ reward programmes and loyalty initiatives.

With a tiered product range tailored to the needs of financial and other service providers, we help clients to differentiate their products, drive acquisition, optimize brand offerings and retain valuable customers globally. Our unique expertise and insight into high earning, frequent travelers allow us to create products and solutions for our clients that inspire greater customer engagement to drive more profitable relationships, enrich their travel experiences, protect what matters, and assist in times of need.

While specializing in financial services, travel, and retail, we also support clients in multiple sectors. We have worked with over 90 airlines, 20 hotel groups and more than 600 financial institutions and banks, with clients including Accor Hotels, Air France KLM, American Express, British Airways, Cathay Pacific, Diners Club, Mandarin Oriental, Mastercard, Radisson Hotel Group, Sephora, Visa and Vhi. We take our 30 years of experience working with these kinds of household names and help our clients to deliver the smarter experiences it takes to differentiate their propositions and help them win deeper devotion with their customers.

What does a Bilingual Senior Account Manager or Director do?

Essential Duties and Responsibilities

• Engage with and grow assigned account base consisting primarily of credit card issuing institutions.
  • Carry out regular account reviews. Be viewed as a trusted advisor by senior decision makers at a variety of client facing levels.
  • Own and drive the professional business communications and on-going cross-functional interaction with the Client, Plano Leadership, London HQ, Partnerships, Operations, IT, Marketing, Finance, and Customer Service. Taking ownership of the client experience and meeting client expectations.
  • Maintain a base of existing accounts and build a long-term plan for retention and growth.
  • Position Collinson Travel Experiences as a leading provider of “airport VIP lounge access solutions” that enables clients to sell more products and services to their most valuable customers.
  • Anticipate, understand and respond to the competitive challenges and marketplace issues impacting the client’s business.
  • Assess and ensure compliance to contractual requirements.
• Identify, pursue and close new business within existing accounts via product, market, and portfolio expansion.
  • Actively identify and pursue additional revenue opportunities, cross sales or expansion of existing portfolios that will increase Collinson’s value to the customer and increase customer satisfaction while meeting growth objectives.
  • Identify, create and deploy proactive customer experience campaigns that drive increases in revenue and client retention.
  • Create and deliver sales / product presentations and proposals.
  • Help craft product and service offerings that maximize Collinson’s marketplace appeal to the market’s specific needs.
  • Travel up to 25% including internationally

What You'll Do:

• A personal interest in the intersection of travel and the banking industries.
• Strong communications skills through phone, email, and face to face interaction:
  • Effectively communicate the features, advantages, and benefits of Collinson’s Global capabilities.
  • Excellent listening, verbal, interpersonal, presentation and written communication skills.
• Ability to solicit, negotiate, implement, and maintain a long-term referral-generating relationship with clients. Good understanding and follow through of sales processes, sales cycles and account management.
• Well-established ability to build rapport and network effectively, using a "consultative selling" approach.
• Demonstrate strong conceptual and strategic business skills.
• Detail oriented with strong problem-solving analytical orientation and ability to meet deadlines.
• Able to structure an issue and analyze alternative solutions using metrics and other business data.
• Able to make sound decisions based on company policies and procedures.
• Strong project leadership and management abilities.

What You'll Need:

• Bachelor’s degree with 3+ years b2b Account Management experience or 7+ years relevant equivalent experience
• Industry knowledge or first-hand experience with a major financial institution, credit card issuer or enhancement services provider preferred.
• Strong Microsoft Office Word, Excel and PowerPoint proficiency.
• Fluent in English and Spanish required.

You can look forward to a competitive salary and benefit plan including but not limited to:

• 100% employer paid medical, dental, life & LTD insurance for employees
• 100% match to your 401k deferrals (limited) with 100% vesting at 6 months
• Supplemental Insurance including STD, additional Life
• Priority Pass Membership
• Global Mentoring Program
• Wellness Programs
• Lifestyle Benefits

Collinson is an equal opportunity employer and welcomes differences in all their forms including: color, race, ethnicity, gender identity, sexual orientation, neurodivergence, family status, age, individuals with disabilities and people from all backgrounds, cultures and experiences as we strongly believe this contributes to our on-going success.

We are focused on continually evolving our purpose driven, high performing culture, providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work. Our company values are: Act smarter, Do the right thing, One team and Be insight led. These help guide everything we do internally in terms of how we think, act and interact, right through to how we deliver value to our customers and clients.

In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc.).