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Why USAA?
Let's do something that really matters.At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.
We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do – from how we treat our members to how we treat each other. Come be a part of what makes us so special
The Opportunity
As a dedicated Bank Operations Specialist, you will be responsible for back-office money movement activities for Bank Fraud Management. In this role, you will be working on the Bank Fraud and Central Operations team, handling account closures/charge offs, account reimbursements, and GL reconciliations.
This job profile is designated as a Sensitive Position. Sensitive Positions are those positions in which individuals have the authority and ability to conduct in-scope activities (movement of USAA or Member funds) as defined within the Enterprise Sensitive Positions Mandatory Time-Away Compliance Policy. Employees in Sensitive Positions are required to fulfill a Mandatory Time-Away (MTA) requirement of 10 consecutive business days each calendar year.
We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL OR This position can work remotely in the continental U.S. with occasional business travel.
Relocation assistance is not available for this position.
What you'll do:
- Provide operational bank support by fulfilling a variety of banking transactions on member accounts and/or other applicable accounts while meeting service level objectives.
- Research member banking issues within banking processes guidelines to resolve exceptions and provide adjustments within given authority.
- Adhere to general ledger guidelines and other applicable banking processes to resolve outstanding banking reconciliation items ensuring bank compliance rules and regulations are followed.
- Communicate with or represent area as liaison with USAA entities, processors, banks, vendors and internal staff.
- Prepare standard correspondence and reports.
- Provide assistance to team members.
- Ensure risks associated with business activities are identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
What you have:
- High School Diploma or General Equivalency Diploma required.
- 1 year of banking or financial services experience.
- Developing knowledge of MS Office and applicable systems.
- Experience troubleshooting problems and offering proactive approach to resolve issues.
- Ability to multi-task and complete work assignments within a tight schedule.
- Knowledge of federal laws, rules, regulations, and applicable guidance to include OCC Heightened Standards, REG E, UDAAP/UDAP
What sets you apart:
- 2+ years' experience working in back-office money movement activities for non-card fraud recovery
- Experience in handling account closures/charge offs, account reimbursements, and GL reconciliations
- Experience working with hold harmless agreements.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
What we offer:
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $43, $63,680.00.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, please visit our benefits page on
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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