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SalaryAs a Credit Card Operations Specialist you will provide function-specific, day-to-day client and operational support for the Credit Card Department.
In this role you'll have the opportunity to:
- Responsible for representing Banner Bank and providing support to clients in a professional manner and provide prompt, efficient and accurate service.
- Responsible for answering incoming customer and branch inquiries. Perform account maintenance including but not limited to: onboarding approved applications, ordering new and replacement cards, PIN orders, lost/stolen and blocked accounts, travel notification, limits management, and fraud disputes.
- Responsible for providing Tier 2 telephone, email, and chat support to internal and external clients. Responsible for fraud notification and alerts: properly administer our fraud strategies and policies; adhering to corporate and federal regulations related to Reg Z and fraud case management; handling Client disputes and fraud claims; identifying emerging fraud trends and escalating as appropriate.
- Responsible for reviewing issues included in exception reporting and recommend/administer correction action of issues. Prepare and/or review various reports to effectively monitor activities, identify issues and trends, take action, and recommend changes.
- Identify areas that need improvements and make recommendations for enhancement.
- Responsible for complying with policies, procedures, security requirements, and government regulations.
- Perform any other duties or responsibilities as may be assigned by your manager.
- H.S. Diploma: required (an equivalent combination of education and experience may be considered)
- 0 to 2 years of Credit Cards, retail banking, call center or related experience required
- Knowledge of retail product philosophy, policy, procedures, documentation, and systems. Knowledge of Credit Card products and services.
- Proven client service, interpersonal, and relationship building skills. Possess effective verbal and written communication skills; proper phone and email etiquette required.
- Possess effective selling, cross selling and referral skills.
- Possess strong mathematical, problem solving, and negotiation skills.
- Ability to analyze client related financial information.
- Targeted starting salary range (based on experience): $19.60 - $23.06 hourly
- Incentive potential
- Comprehensive employee benefits, including: medical, dental, vision, LTD, STD and life insurance
- Paid vacation time, sick time and 11 company paid holidays
- 401k (with up to 4% match)
- Tuition reimbursement
- Get more information at: Employee Benefits | Banner Bank
