Assistant General Manager (Agm)

Assistant General Manager (AGM)

Do you enjoy a little bit of everything - a mix of administrative, management, and hands-on responsibilities? Are you flexible, adaptable, and energized by the nuances of small business? Does supporting a dynamic General Manager to inspire, motivate and hold team members accountable intrigue you? We’re looking for a trustworthy, dependable, thoughtful leader to join our team as Assistant General Manager.

This is a rare opportunity to join the team of a unique and iconic Seattle business. We have a strong commitment to the growth, development and well-being of our staff and community. The addition of an AGM will round out an already highly competent and functional management team.

What you can expect to do:

Management

Provide back-up management support to the General Manager, which includes delegating tasks, enforcing company policies, and ensuring smooth operations of the business - primarily when the GM is out of office or on vacation (acting GM).

Staffing

Create the staff schedule and submit for GM review and approval.

Conduct special projects, as requested by the GM, to further support and improve staffing/labor costs.

Recruit new employees and conduct the first round of interviews to be submitted to GM for final interview.

Facilitate onboarding tasks to integrate new employees.

Backfill any role necessary - initially Shift Lead and back-up maintenance roles (more on maintenance below).

Oversee and execute all aspects of new hire training.

Conduct job mastery testing with GM.

Recommend staff members for advancement.

Coach staff to improve performance and mastery of specific job roles.

Conduct reviews with GM.

Maintenance

Provide quick fixes when Maintenance Lead is not in office or requires support.

Assist Maintenance Crew when existing Lead is unavailable/on vacation.

Ensure facility is “guest ready.” Look for ways to improve maintenance of the facility.

Operations

Work with GM on scheduling, inventory, and labor controls.

Oversee shift leads and organization of “run of the day.”

Ensure guest experience standards are being met for each guest.

Greet guests and check in (debrief) with each guest/party as they depart. Encourage guests to review and or ask how we can improve.

Be prepared to do “Damage Control” for any negative guest experience.

Praise and/or coach staff consistently in line with our guest service and team performance standards.

Guest Relations

Ensure guest experience standards are being met by all staff.

Make a connection with every guest upon arrival and departure.

Address every guest’s concern and turn it into a win-win.

Marketing

Assist GM in all marketing efforts and campaigns.

Look for marketing opportunities and potential partnerships to increase awareness and increase business to drive revenue.

Attend marketing meetings with GM.

Work directly with GM to acquire, organize and post social media content.

Manage marketing collateral.

This position requires weekend availability (you will be working weekends) and some flexibility in scheduling.

Required Education

Bachelor’s degree (or equivalent) in business management or related field preferred.

Required Skills and Qualifications

Proven success in a management or supervisory role.

Strong decision-making ability.

Excellent communication, collaboration, and delegation skills.

Ability to motivate, lead and hold employees accountable.

Strong working knowledge of operational procedures.

Required Experience

Minimum 2 years of assistant manager or equivalent supervisory experience.

Experience in conducting and or participating in performance evaluations.

Schedule

Weekends and 3 days a week.

Compensation & benefits

Pay: $65,000.00 - $70,000.00 per year

Medical, dental, vision insurance covered 100%.

401k plan with matching

Long-term disability coverage

Paid time-off

Job Type: Full-time

Dental insurance

Employee discount

Health insurance

Paid time off

Paid training

Vision insurance

Management or Supervisory: 2 years (Required)

Ability to Relocate:

Seattle, WA 98103: Relocate before starting work (Required)

Work Location: In person.

Job Type: Full-time

Pay: $65,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• 8 hour shift
• Day shift
• Evening shift

Weekly day range:

• Every weekend

Ability to Relocate:

• Seattle, WA 98103: Relocate before starting work (Required)

Work Location: In person