Assistant General Manager

Hatback Bar & Grille is the city’s premier year-round dining, brewing and sports entertainment destination. Located in the heart of Seattle’s Sodo district, across the street from T-Mobile Park. Hatback is inspired by the rich sports history in the Pacific Northwest and pays tribute to the Seattle Mariners with a nod to one of Seattle’s greatest athletes, Ken Griffey Jr. who was famous for wearing a backwards cap.

The menu of elevated American fare hits a homerun with a selection of game day favorites and craveable classics - burgers, pizza, wings and fresh seafood with flavors inspired by the Pacific Northwest.

With 20 TVs throughout the space, Hatback has the best seat in the house to gather and celebrate the rich and diverse sports history in the Pacific Northwest and cheer on your favorite team from soccer and hockey to football and baseball.

Steelheads Alley, featuring Seattle’s own Métier Brewing Company led by Rodney Hines. With a custom brewery, Métier will offer an exclusive list of signature craft brews. Steelheads Alley honors the 1946 Seattle Steelheads Negro League baseball team and pays homage to barrier breaking athletes throughout our region’s history.

Summary: The Assistant General Manager is a key leadership role responsible for supporting the overall management and operation of the restaurant. Working closely with the General Manager, this position requires a combination of strong leadership, organizational, and customer service skills to ensure the restaurant's success in terms of profitability, guest satisfaction, and staff development.

Responsibilities:

• Provide leadership and guidance to the restaurant staff, including front-of-house and back-of-house teams.
• Assist in hiring, training, and supervising employees, fostering a positive and collaborative work environment.
• Lead by example, demonstrating a strong work ethic, professionalism, and a commitment to high standards.
• Collaborate with the General Manager to oversee day-to-day restaurant operations, ensuring adherence to company policies/procedures, health and safety regulations, and food safety standards.
• Assist in the development and implementation of operational strategies to enhance efficiency and productivity.
• Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and implement corrective actions.
• Uphold a strong commitment to exceptional customer service, addressing guest concerns or issues promptly and effectively.
• Work with the staff to maintain a welcoming and positive atmosphere for guests, encouraging repeat business and positive reviews.
• Assist in payroll, budgeting, forecasting, and financial analysis to optimize profitability.
• Monitor and control costs, including food and labor expenses, while maintaining high-quality standards.
• Collaborate with the General Manager on pricing strategies and promotions to drive revenue.
• Oversee inventory management, including ordering, receiving, and tracking supplies.
• Work closely with vendors to negotiate contracts, monitor product quality, and ensure cost-effectiveness.
• Implement inventory control measures to minimize waste and maximize efficiency.
• Collaborate with the General Manager to maintain necessary licenses and certifications.
• Assist in the development of training programs to enhance the skills and knowledge of restaurant staff.
• Provide ongoing feedback and coaching to foster professional growth among team members.
• Ensure compliance with local, state, and federal regulations pertaining to food safety, labor laws, and licensing requirements.
• Provide insights and recommendations for improvements in operations, customer service, and overall business performance.

Must Haves:

• 3+ years in an Assistant General Manager or similar role in a restaurant setting.
• Proficiency in using restaurant management software, point-of-sale (POS) systems, and other relevant technology.
• Strong leadership and people management skills
• Comprehensive understanding of restaurant operations, including kitchen management, inventory control, and compliance with health and safety standards.
• A genuine passion for the restaurant and hospitality industry, demonstrated through a commitment to excellence and guest satisfaction.
• Clear and effective communication skills, both verbal and written, for interacting with staff, customers, and other stakeholders
• Proficient in financial management, including budgeting, forecasting, and cost control.
• Experience with analyzing financial reports, such as profit and loss statements, to make informed business decisions.
• Knowledge of local, state, and federal regulations related to the restaurant industry, including food safety, labor laws, and licensing requirements.
• Ability to work flexible hours, including evenings, weekends, and holidays.

Washington/Seattle Benefits Summary:

Eligible to participate in company subsidized medical/dental/vision/life insurance within 30 days following new hire status

Eligibility to participate in employee funded supplemental benefit programs, i.e., disability, within 30 days following new hire status

Eligible to participate in 401(k) plan after six months of service. The company will match 50% of employee contribution up to 4% of the employee's annual pay.

Eligible for overtime pay if in an hourly/non-exempt position

Eligible for Washington/Seattle Paid Sick & Safe Time

Eligible for Washington State Paid Family Medical Leave

Employment Transparency

It is our policy to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.

We will endeavor to make a reasonable accommodation to the known limitations of qualified applicants and employees with a disability pursuant to the American with Disabilities Act and any applicable state and local laws unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to apply for a position or to participate in an interview, please contact the Human Resources department.

Please note this job posting is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities including essential job functions may change at any time with or without notice, to the extent permitted by applicable law.