Assistant General Manager

Do you enjoy a little bit of everything - a mix of administrative, management, and hands-on responsibilities? Are you flexible, adaptable, and energized by the nuances of small business? Does supporting a dynamic General Manager to inspire, motivate and hold team members accountable intrigue you? Our client Lake Union Hot Tub Boats is looking for a trustworthy, dependable, thoughtful leader to join their team as Assistant General Manager.

This is a rare opportunity to join the team of a unique and iconic Seattle business. We have a strong commitment to the growth, development and well-being of our staff and community. The addition of an AGM will round out an already highly competent and functional management team.

What you can expect to do:

Management

• Provide back-up management support to the General Manager, which includes delegating tasks, enforcing company policies, and ensuring smooth operations of the business - primarily when the GM is out of office or on vacation (acting GM).

Staffing

• Create the staff schedule and submit for GM review and approval.

• Conduct special projects, as requested by the GM, to further support and improve staffing/labor costs.

• Recruit new employees and conduct the first round of interviews to be submitted to GM for final interview.

• Facilitate onboarding tasks to integrate new employees.

• Backfill any role necessary - initially Shift Lead and back-up maintenance roles (more on maintenance below).

• Oversee and execute all aspects of new hire training.

• Conduct job mastery testing with GM.

• Recommend staff members for advancement.

• Coach staff to improve performance and mastery of specific job roles.

• Conduct reviews with GM.

Maintenance

• Provide quick fixes when Maintenance Lead is not in office or requires support.

• Assist Maintenance Crew when existing Lead is unavailable/on vacation.

• Ensure facility is guest ready. Look for ways to improve maintenance of the facility.

Operations

• Work with GM on scheduling, inventory, and labor controls.

• Oversee shift leads and organization of run of the day.

• Ensure guest experience standards are being met for each guest.

• Greet guests and check in (debrief) with each guest/party as they depart. Encourage guests to review and or ask how we can improve.

• Be prepared to do Damage Control for any negative guest experience.

• Praise and/or coach staff consistently in line with our guest service and team performance standards.

Guest Relations

• Ensure guest experience standards are being met by all staff.

• Make a connection with every guest upon arrival and departure.

• Address every guest's concern and turn it into a win-win.

Marketing

• Assist GM in all marketing efforts and campaigns.

• Look for marketing opportunities and potential partnerships to increase awareness and increase business to drive revenue.

• Attend marketing meetings with GM.

• Work directly with GM to acquire, organize and post social media content.

• Manage marketing collateral.

• This position requires weekend availability (you will be working weekends) and some flexibility in scheduling.

Required Education

• Bachelor's degree (or equivalent) in business management or related field preferred.

Required Skills and Qualifications

• Proven success in a management or supervisory role.

• Strong decision-making ability.

• Excellent communication, collaboration, and delegation skills.

• Ability to motivate, lead and hold employees accountable.

• Strong working knowledge of operational procedures.

Required Experience

• Minimum 2 years of assistant manager or equivalent supervisory experience.

• Experience in conducting and or participating in performance evaluations.

Schedule

Weekends and 3 days a week.

Compensation & benefits

Pay: $65,000.00 - $70,000.00 per year

Medical, dental, vision insurance covered 100%.

401k plan with matching

Long-term disability coverage

Paid time-off

Job Type: Full-time

Dental insurance

Employee discount

Health insurance

Paid time off

Paid training

Vision insurance

Management or Supervisory: 2 years (Required)

Ability to Relocate:

Seattle, WA 98103: Relocate before starting work (Required)

Work Location: In person.