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Description
Salary Estimate: $109886.40 - $179088.00 / yearLearn more about the benefits offered for this job.
The estimate displayed represents the typical salary range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. The typical candidate is hired below midpoint of the range.
Introduction
Do you want to join an organization that invests in you as a(an) Mgr EHR Support? At HCA Healthcare, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.
Benefits
HCA Healthcare, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
- Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
- Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
- Free counseling services and resources for emotional, physical and financial wellbeing
- 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
- Employee Stock Purchase Plan with 10% off HCA Healthcare stock
- Family support through fertility and family building benefits with Progyny and adoption assistance.
- Referral services for child, elder and pet care, home and auto repair, event planning and more
- Consumer discounts through Abenity and Consumer Discounts
- Retirement readiness, rollover assistance services and preferred banking partnerships
- Education assistance (tuition, student loan, certification support, dependent scholarships)
- Colleague recognition program
- Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
- Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.
Learn more about Employee Benefits
Note: Eligibility for benefits may vary by location.
You contribute to our success. Every role has an impact on our patients’ lives and you have the opportunity to make a difference. We are looking for a dedicated Mgr EHR Support like you to be a part of our team.
Job Summary and Qualifications
The Manager EHR Support provides technical and managerial leadership in establishing goals and priorities and in the overall management of current and planned clinical application systems and services within an HCA division. This position ensures continuity and alignment of the division’s clinical application services direction and plans with HCA’s corporate IT&S strategies, division IT&S strategic plans, and facility needs, and participates in architecting the division’s clinical application services infrastruc ture and in the development of guidelines, procedures, and standards. Primary responsibilities include serving as the EHR Support leader for the division, managing the Division EHR Support Team, and coordinating consistent support of EHR clinical applications within the division. This individual also assists in resolving highly complex issues regarding clinical applications, coordinates division -wide testing and implementation of software releases, assists in developing strategies for training and tools for all clinical applications across the division, and champions standardization, utilization, optimization and use of best practices in clinical applications. The Manager EHR Support requires subject matter knowledge across clinical applications. This position must stay abreast of latest clinical application developments to ensure service levels proactively meet or exceed corporate and division requirements and service level agreements with key stakeholders and vendors. This position requires strong people management skills, personal drive, and the ability to see strategy through to execution in a matrix reporting environment. Strong written, verbal, and presentation skills are required.
SUPERVISES: EHR Support Analysts, EHR Support Specialists, Physician Support Coordinators varies by division.
• Responsible for technical and managerial leadership in establishing goals and priorities and in the overall management of current and planned clinical application systems and services within an HCA division.
• Meets with corporate, division, and facility-level leadership teams, as needed, to align strategy, services, and coordinate implementation activities.
• Responsible for personnel management, performance reviews, competency development, and coaching of staff.
• Builds and maintains relationships with business operations, IT&S leaders, and vendors.
• Participates in resource planning and allocates resources to meet goals of the clinical application services area, IT&S goals and business priorities.
• Organizes, plans, assigns, and monitors completion of work.
• Participates in the development of corporate and division-level clinical application standards, policies, and procedures.
• Ensures that the design and use of clinical applications adhere to established HCA policies, procedures, and standards.
• Leads analysis of organizational needs for development and implementation of clinical applications; interfaces with users to ensure that clinical applications are developed which meet their business and specifications.
• Establishes and manages internal service level agreements and ensures external service level agreements with vendors are met.
• Assists the director in the development of the budget and develops project cost estimates for division and/or facilities.
• Ensures that service resources are assigned for the timely resolution of clinical application incidents and requests
• Works with enterprise subject matter experts and services resources and the enterprise Service Desk in managing resolution of clinical application incidents and requests.
• Creates an environment that encourages information sharing, team-based resolutions, cross-training, and process improvement within the area and across organizational boundaries.
• Grows the support capabilities for clinical applications throughout the Division.
• Works with EHR Support Analysts, EHR Support Specialists, Super User/Core Team Members, and Physician Support Coordinators to implement the division plan for application standardization, utilization, integration, and optimization.
• Promotes EHR system security and patient confidentiality and helps ensure compliance.
• Coordinates the sharing of best practice models, and policies & procedures related to clinical application systems.
• Participates in activities to improve departmental and organizational performance.
• Establishes and maintains relationships with outside vendors of IT&S products, professional organizations, contract employees, co-ops, external auditors, and consultants.
• Builds strong relationships with clinical application users groups across HCA, IT&S managers and directors.
• Adheres to Code of Conduct and Mission & Value Statement.
• Participates in special projects as needed and performs other duties as assigned.
What qualifications you will need:
• A thorough knowledge and understanding of current and emerging clinical applications technology
• Mature understanding of clinical application support processes and workflow
• Understands pertinent JCAHO, MQSA, HIPAA and ACR guidelines
• Strong analytical skills and detailed organizational skills
• Demonstrated ability to proactively identify needs, manage resources, and multi-task
• Demonstrated ability to communicate effectively verbally and in writing
• Demonstrated customer orientation
• Strong leadership and management skills
• Demonstrated ability to recruit, develop, and retain staff
• Demonstrated ability to work in stressful situations
• Competency in basic PC use and required tools
• Must be able to drive to assigned sites to complete work
EDUCATION: • Bachelor’s degree required
EXPERIENCE:• Three years of experience in clinical applications support
• Three years managerial experience including budgeting, maintaining policies and database analysis
• Experience in large, complex organization or corporate structured environment
• Experience in team leadership and direct supervision
• Experience creating and leading communications with direct reports, senior leaders, business partners, vendors to ensure collaboration, efficiency, and service excellence
CERTIFICATE/LICENSE: Valid state license and proof of auto insurance, if applicable
ITG transforms healthcare and gives people healthier tomorrows. We deliver information technology strategy, support, and solutions. ITG improve and enhance patient care and business operations. We deliver services at administrative locations, data centers, and hospitals. The facilities we support are located in 20+ states and the United Kingdom. Our team works to move healthcare forward. We do this by seeking, embracing, developing, and delivering technology for patient care.
HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.
"Good people beget good people."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder
We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Mgr EHR Support opening. Qualified candidates will be contacted for interviews. Submit your resume today to join our community of caring!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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