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Form of work Bouldering Project's mission is to foster meaningful human connection with the most inspiring and inclusive climbing, movement, and community spaces. We care deeply about humans. We're driven by the pursuit of better. We create joyful places and pathways for climbing, fitness, yoga, and social experiences that inspire people to challenge themselves and engage in a lifestyle centered around health, friendship, and purpose.
The role of the Assistant General Manager (AGM) is to directly assist the General Manager (GM) with managing and executing the day-to-day operations at Seattle Bouldering Project Poplar. This will include staff management, insight and collaboration over budgets, establishing policies, partnerships, and the daily needs of the Poplar location.
The position reports to the GM and will directly oversee and provide support to the management teams. The AGM will also support staff leadership roles and coordinate with the leadership team to coordinate events (ex: Anniversary Party, Boulderfest, climbing competitions).
This individual will be the right-hand person of the GM, and is accountable for achieving the desired goals and expectations of the gym second only to the GM and upper management. The position is intended as a means of professional development, training, and preparation to grow within the Seattle market and the BP organization. This role requires daily presence onsite.
GENERAL RESPONSIBILITIES
MANAGEMENT OVERSIGHT AND DIRECTION
-In close partnership with the General Manager, lead the management team with the shared goal of running the highest-quality gyms in the industry
-Assist the General Manager in driving continued development of efficient, innovative management and operations structures and practices
-Help maintain accountability, discipline, and professionalism among managers and staff and ensure management quality by participating in assessment and evaluation at all levels of the gym
-Assist in continued professional development of employees
-Communicate clearly and with immaculate attention to detail to all levels of the organization
-Solve problems and make decisions quickly while exercising discretion and creativity
CUSTOMER EXPERIENCE
-Work closely with General Manager to ensure exceptional customer service across all operational pathways
-Assist General Manager in collaborating with BP marketing team to inform marketing strategies, branding, and customer experience standards/initiatives
-Collaborate with colleagues to build relationships with community contacts and companies for events and opportunities
-Foster a welcoming, inclusive community and a sense of place within the walls of Bouldering Project
-Ensure that customer experience remains the highest in the industry
OPERATIONS DEVELOPMENT AND OVERSIGHT
-Help to develop and maintain organized, clean, and efficient operating systems
-Ensure that facilities and equipment remain clean, functional, and in line with industry standards
-Help the General Manager oversee all aspects of operations, events, instruction, and programs
-Utilize prior financial experience to help manage the gyms budget and satisfy ongoing reporting requirements
-Apply a financially disciplined and frugal approach to deliver results
EMPLOYEE EXPERIENCE
-Support department managers and coordinators in 1) interviewing, hiring, training, managing performance and facilitating growth opportunities for staff, and 2) scheduling staff via organized, nimble, and efficient staffing systems within a seasonal labor budget,
-Manage with positivity, flexibility, and a growth mindset with a focus on radical candor and ongoing feedback
-Maintain employee motivation and job satisfaction via dynamic leadership and support. This position is responsible for coaching, mentoring and actively leading the operations team in the BP customer service vision and values
-Communicate proactively with staff to understand the real-time needs of the facility
-Maintain discipline, quality, and professionalism among staff
-Assist the accounting department with payroll and keeping HR systems up to date
-Help develop and drive communication structures to ensure all staff are knowledgeable and capable
-Oversee and participate in insurance, healthcare, and risk management execution
-Ensure payroll is executed diligently and accurately
OTHER DUTIES
-Proactive development and mentorship of supervisors
-Serve as Operations Specialist or other roles as needed
-Attend the management team meetings and support gym-wide events and initiatives
-Expect to have weekly meet-ups with the GM and the management team
-Be proactive in professional development and work with the GM on continual leadership development
RISK MANAGEMENT
-Serve as staff lead in Risk Management development and execution
-Oversee incident reporting and reviews, safety reviews, emergency scenarios, and policy-writing
-Act as Incident Commander in an emergency
-Ensure all operations, programs, and events have sufficient emergency support through systems and notification sequences
DESIRED QUALIFICATIONS
-1-3 years of previous AGM or GM experience preferred
-Experience managing budgets
-Bachelor's degree preferred
Experience in managing people in a retail environment preferred
-Possess a high degree of agency and creative problem solving
-Excellent organizational and project management skills
WORKING CONDITIONS
-Many duties require the availability to work a flexible schedule based on business needs and events, including possible evenings and weekends
-Duties often occur before and after regular business hours
COMPENSATION & BENEFITS
-This is a salaried FTE position; employer subsidized health insurance
-Paid vacation
-Gym memberships for employee and a plus one
-Gear and merchandise discounts in-store and at local retailers
-A work environment where community, respect, and balance are core
$67,725 - $84,000 a year
Bouldering Project strives to embody equal opportunity in our workplaces. We believe that different perspectives and identities strengthen our communities and unlock our potential.
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