Assistant Front Office Manager

Delta Hotels by Marriott Anaheim/Garden Grove is searching for an Assistant Front Office Manager. Our ideal candidate is self-driven, punctual, and reliable! Our friendly FOM provide attentive and courteous service, all while creating a memorable and personalized experience for our guests.

Job Duties include but not limited to:

• Manage and motivate all Front Office personnel with the daily supervision to include staffing, training, discipline, scheduling and visually monitoring performance to ensure adherence to all service and productivity standards to provide guest satisfaction.
• Checks and controls room reservations, Front Office systems, supplies inventory, scheduling, forecasting and department budget to maximize revenue. Compile and prepare financial reports, including rate and availability calendar.
• Communicate with guests and employees both verbally and in writing to answer questions and provide clear direction in advising and instructing staff in details of work. Organize, conduct and/or attend meetings to obtain and disseminate pertinent information.
• Investigates guest complaints.
• Ensures that Quality Standards and Services are maintained for Property, Product, and People.
• Communicates daily with other management, department heads and employees to ensure proper operating procedures are in compliance.
• Must be able to work all shifts.
• Ensures Security for the hotel’s customers, employees, and property assets.
• Enforces established policies and procedures the hotel brand.
• May be required to work a varying schedule.
• Assists in check-in / check-out of guests or any related guest service activity.
• Perform room inspections which require bending, stooping, reaching overhead and moving throughout guest floors.
• Perform other duties as requested.
• Assists in conducting the departmental operational audits and assists in developing corrective action plans.
• Supports hotel’s training needs and efforts.

Required Skills and Experience:

· Previous hospitality industry experience preferred

· Opera experience is a plus

· Degree in hotel management is a plus

· Bilingual is a plus

· Management experience must

LANGUAGE ABILITY: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

AVAILABILITY: The hotel operates 7 days a week, 24 hours a day. Schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws

Job Type: Full-time

Pay: $64,480.00 - $69,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Evening shift
• Rotating weekends

Work setting:

• In-person

Work Location: In person