Annuity Policy/Contract Administrative Specialist

The Policy/Contract Administration Specialist delivers policy support, which promotes a positive client/adviser experience. This role requires an in depth understanding of the full suite of Annuity products with the ability to handle high volume service requests with agility and attention to detail. This position works under moderate supervision and primarily supports complex processing related functions.
We’ve embraced a flexible, hybrid approach to work. Based on your role and personal preference, we empower you to choose where you work best. This model allows you to balance your life and bring your whole self to work.
Responsibilities

• Demonstrates an understanding of all facets of the Annuity products sold to be able to handle and process simple to more complex transactions with a high caliber of quality and attention to detail. These transactions would include, but are not limited to role changes, non-standard correspondence, maturity correspondence, and/or living benefit transactions/updates.
• Applies expertise, established procedures and regulatory rules to determine if requests are in ‘good order’
• Interpret each request for processing, navigate multiple administration systems, have a deep understanding of the downstream impact and maintain detailed supporting documentation
• Has an understanding of our current Anti-Money Laundering Program and Anti-Fraud Plan in an effort to mitigate risks for Penn Mutual and its affiliates, as well as adheres to the company's framework of internal controls
• Uses problem-solving skills to resolve issues and escalates concerns when necessary
• Provides accurate and detailed timelines as needed
• Reviews assigned work queues to ensure work items are processed within expected turnaround times
• Provides detailed explanations for discrepancies and adjustments as needed
• Work with internal departments to ensure company meets clients’ expectations
• Identify, recommend and implement ongoing process improvements to improve the customer experience
• Proactively owns the customer experience by establishing trust and building relationships with financial professionals and customers to provide high caliber service and follow-through
• Handle in-bound calls from our producers, clients and beneficiaries providing prompt, courteous service and assists co-workers with complex calls.
• Responsible for providing timely and accurate information when servicing Financial Professionals and clients. This role requires an excellent communicator with a proactive attitude to think ahead to help support our Financial Professionals.

Required Skills

• A customer service attitude that translates professionalism and positivity
• Ability to comprehend and articulate complex information to clients/advisers
• Ability to work cross-functionally as the business dictates
• Executes with urgency and professionalism
• Ability to learn and adapt in ever changing and upgrading technology
• Solid math skills
• Strong MS Excel skills (beginner/intermediate)
• Excellent analytical and organizational skills with attention to details
• Excellent communication skills, both verbal and written, required
• Willingness and proven ability to work on multiple tasks and adapt to a changing work environment
• Willingness and ability to work under pressure and meet deadlines
• Proven ability to share knowledge and mentor others
• Ability to make a positive contribution as demonstrated by learning new skills and making suggestions for process/procedure improvement
• Ability to work with others in a collaborative team environment

Required Experience

• 3-5 Years of Annuity work experience in the insurance industry Preferred

Education

• H.S. Diploma or Equivalent Required
• Bachelor's Degree Preferred

Penn Mutual helps people become stronger. Our expertly crafted life insurance is vital to long-term financial health and strengthens people’s ability to enjoy every day. Working with our trusted network of financial professionals, we take the long view, building customized solutions for individuals, their families, and their businesses. We support our financial professionals with retirement and investment services through our wholly owned subsidiary, Hornor, Townsend & Kent, LLC, member FINRA/SIPC.

Base Salary Range: $60,000 - $88,000