Overview

Who we are

To save time applying, Toyota does not offer sponsorship of job applicants for employment-based visas or any other work authorization for this position at this time.

Who we’re looking for

Toyota’s Customer Care Department is looking for a passionate and highly motivated Administrative Specialist Supervisor.

The primary responsibility of this role is to demonstrate ownership of overall Experience Center performance by supporting, motivating, and energizing Team Members. Supervises Administrative Specialist staff on a day-to-day basis to ensure effective, efficient, and accurate handling of Retail Exchange and Charge Off work. Provides one-on-one and ongoing coaching and guidance to Admin Specialist staff.

What you’ll be doing

• Ensure team continuity and quality of service by providing effective coaching and constructive feedback to Administrative Specialists on an individual and ongoing basis to maximize performance.
• Identify opportunities for Administrative Specialists to develop the knowledge, skills, and abilities required to increase their effectiveness and complete objective and relevant performance appraisals for direct reports in a timely manner.
• Serve as a resource to Administrative Specialists dealing with complex or difficult requests.
• Work in conjunction with direct Manager in the evaluation, development, and implementation of workflow efficiencies.
• Assist the direct Manager in developing standard and consistent operating procedures, goals, and objectives for the workgroup including handling, monitoring, and follow-up guidelines.
• Work with leaders across the department to identify opportunities to enhance the customer experience through process improvement activities.
• Monitor the changing needs of the team provide input and participate in the interview, selection, and hiring process to ensure adequate staffing levels.
• Resolves Team Member performance issues or refers them to the direct Manager, as appropriate.
• Monitors and reviews Administrative Specialist work, ensuring SOP and FOPP compliance with financial and cash handling policies and procedures.
• Prepares, assigns, and distributes work assignments.
• Completes objective and relevant performance appraisals and development plans for assigned Team Members in a timely manner.
• Utilizes various systems to access daily/weekly reports which provide the information required for account correction and Team Member oversight and accountability including reviewing team member activity reports.

What you bring

• Demonstrates ownership of overall Experience Center performance by supporting, motivating, and energizing other team members.
• Demonstrates a solid understanding of industry practices, Toyota, and department philosophies.
• Understands and recognizes problems and how to make connections to prioritize and develop solutions that align with organizational goals.
• Possesses excellent written and verbal communication skills and the ability to interface with all levels of team members.
• Ability to build relationships with a broad audience both internal and external to TFS.
• Working knowledge of Microsoft Office Applications (Word, PowerPoint, Excel, etc.)

Added bonus if you have

• Demonstrated experience within a self-driven productive workflow environment.
• Ability to use critical thinking skills to independently make decisions when appropriate.
• Ability to shift effectively between tasks and manage time amid multiple deadlines.
• Working knowledge of Microsoft Office
• Prior automotive finance experience
• Bachelor’s degree or higher, or equivalent work experience preferred.

What we’ll bring

During your interview process, our team can fill you in on all the details of our industry-leading benefits and career development opportunities. A few highlights include:

• A work environment built on teamwork, flexibility, and respect
• Professional growth and development programs to help advance your career, as well as tuition reimbursement
• Vehicle purchase & lease programs
• Comprehensive health care and wellness plans for your entire family
• Flextime and virtual work options (if applicable)
• Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute
• Paid holidays and paid time off
• Referral services related to prenatal services, adoption, childcare, schools, and more
• Relocation assistance (if applicable

Belonging at Toyota

Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. Respect for all is our North Star. Toyota is proud to have 10+ different Business Partnering Groups across 100 different North American chapter locations that support team members’ efforts to dream, do and grow without questioning that they belong. As a company that has been one of DiversityInc’s Top 50 Companies for Diversity and a member of The Billion Dollar Roundtable supporting minority and woman-owned suppliers for over 10 years, we are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business.

Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.

Have a question or need assistance with your application? Please send an email to talent.acquisition@toyota.com.