Tier 1 Helpdesk Specialist

Descriptive Summary

Get ready to jump on board with the industry leader in the provision of wellness services to the military and veteran communities!

GTSC, a values-led industry leader in telehealth, health communications, and wellness staffing and services, is searching for a Tier 1 Helpdesk Specialist. This is a full-time position located in Chantilly, Virginia.

As the Tier 1 Helpdesk Specialist, you will support GTSC and all of their subsidiary companies.

Core Functions and Industry Knowledge:

The Tier 1 Helpdesk Specialist will be able to work independently and function effectively as part of a team and interact with people from junior to senior-most levels. This individual should have experience meeting deadlines, and prioritizing helpdesk related items across medium to large organizations. Must be customer-focused and service-oriented, attentive to details, with the ability to multi-task and act with professionalism at all times, have excellent verbal and written communication skills, voice etiquette, and data entry.

Core Functions:

• Provide help desk / technical support to on-site and remote users.
• Respond to users in a professional and friendly manner, ensuring responses given are accurate and documented.
• Apply troubleshooting techniques to identify issues, investigate root cause and recommend solutions.
• Document and prioritize IT requests, record actions, and follow up on deferred actions.
• Create, manage and maintain secure user identities within Azure AD.
• Deploy, manage and maintain Windows and macOS endpoints utilizing Microsoft Intune.
• Maintain accurate inventory of corporate and government issued equipment.
• Ship and receive equipment from remote users as required.
• Other duties as required.

Industry Knowledge:

• Knowledge of Microsoft 365 (Outlook, Word, PowerPoint, Excel), user management and mobile devices is required.
• Sound knowledge of hardware/software, operating systems, and networking related technologies is required.
• Operation of telecommunications and ticketing systems.

Education and Work Experience:

• Education: Associate degree or higher in IT or related field. 4 years of relative experience (may be considered in lieu of degree)
• Work Experience: 2+ years of experience in a Help Desk / IT Support role is preferred.

Additional Requirements:

• US. citizen

Benefits - (full-time employees):

• Health, Dental, Vision
• Generous vacation and holiday leave
• Flexible Spending Account (medical and dependent)
• 401(k)
• Group Life insurance
• Short/Long-term Disability
• Tuition assistance and/or professional development training

The Bowen Group provides support to federal government clients. Some of these clients may require our employees to be fully vaccinated for COVID-19. Therefore, by applying for this position, you understand that you may be required to disclose your vaccination status as a condition of employment.

The Bowen Group is proud to be an equal opportunity employer, committed to recruiting, hiring, and promoting qualified people of all backgrounds, regardless of sex; race; color; creed; national origin; religion; age; marital status; pregnancy; physical, mental or sensory disability; sexual orientation; gender identity or any other basis protected by federal, state or local law. Learn more about your EEO rights as an applicant.
The Bowen Group is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. If you have a disability and require assistance with our online application process, please tell us how we can help by contacting us at recruiting@thebowengroup.com
Note: This accessibility is intended for individuals requiring accommodations and should not be used to check on the status of your application. Inquiries not specific to requesting an accommodation will be discarded.
The Bowen Group participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.