Address
Form of workSalary: $32.06 - $43.88 Hourly
Location : Tacoma, WA
Job Type: Career Full-time Non Represented
Job Number: AdmRegSys2023
Department: Parks and Recreation
Opening Date: 11/22/2023
Closing Date: 12/17/2023 11:59 PM Pacific
Job Description
Based on our internal equity review process, the starting salary for this position is set at $32.06 per hour.
To allow for growth and salary progression the full hourly range is $32.06 - $43.88. Employees will have the opportunity to move through the posted range based on annual performance reviews and merit increases.
Work where you play!Join our team at Metro Parks Tacoma to put your skills to use serving your community and making Tacoma a vibrant, healthy, and welcoming place to live.
Who We Are
Metro Parks Tacoma (MPT) is a CAPRA-accredited and AZA-accredited, independent park district that leads efforts to build a healthy, sustainable community. Located in Tacoma, Washington, Metro Parks' mission is to create healthy opportunities to play, learn, and grow. The independent park district spans the city providing a wide range of life-enriching destinations and Services, including 70+ parks, 80+ miles of trails, 1,000+ acres of urban forest, 66 playgrounds, four community centers, Point Defiance Zoo & Aquarium, Northwest Trek Wildlife Park, Point Defiance Park, and much more. Our work is guided by eight core values that are the foundation of our actions and goals: innovation, excellence, equity, inclusiveness, sustainability, accountability, safety, and fun.
Why You'll Love it HereCome work with us and work where you play! You will contribute to the overall vitality and well-being of your community when you work for Metro Parks Tacoma, and you'll do so as part of a supportive team of committed, passionate, and mission-driven professionals. The people of Metro Parks are the key to its success, and you just might be the next great addition to our team. You'll receive a competitive wage, along with an attractive benefits package, including medical, dental, retirement, vacation, holidays, and much more. On top of that, you'll wake each day knowing that you're helping make Tacoma a great place to call home.
Position Information
Under the direction of an assigned Manager or Supervisor, maintain, setup, train and provide proper oversight of the Customer Relations Software System used by the Department; provide technical assistance related to proper administration and protection of the system, manage input of data, administer and process the financial assistance program; provide reports and trends for program staff; train, supervise and evaluate the performance of assigned staff.
In the performance of their respective tasks and duties all employees are expected to:
Essential Duties
Support the administration of the registration system software database system and departmental users; including providing initial and on-going systems training and first level help desk interventions for departmental users of the system.
Assist customer service and on-line customers with system related requests and questions.
Manage all data input in Active Net and ePact in coordination with Parks and Recreation operations staff.
Manage data integrity in Active Net by establishing protocols and regular maintenance procedures.
Develop and provide Active Net training for all Parks & Recreation staff
Oversee and maintain department's financial assistance program processing and reporting.
Troubleshoot and analyze software and operational problems experienced by department staff. Research and propose solutions in conjunction with Departmental and District IT help desk and resources. Serve as the departmental liaison with the User Group that addresses common issues with the registration system software. Work with IT to safeguard system integrity by ensuring proper data entry into the Customer Relations Database/Registration Software system.
Follow Employee Performance Evaluation system protocols to supervise, train and evaluate all assigned staff
Assure compliance with District guidelines for database management and financial protocols; work with department Finance Supervisor on procedures for management, control and security of cash.
Prepare reports needed by department personnel. This includes facility use reports, outstanding balance reports, participation reports, etc. created and distributed on a weekly, monthly, quarterly or annual basis. Train program and management staff to pull reports they need to evaluate performance of departmental programs.
Effectively involve customer service and program staff in decision making related to use of the system and quality customer service.
Provide information, assistance and directions to staff in order to maximize benefits of the system; resolve customer complaints and issues related to systems or service. Elevate concerns to Department Manager or IT for resolution.
Perform related duties as assigned
Minimum Qualifications
EDUCATION & EXPERIENCE:
Three years of related experience using a Customer Relations Management System or other similar experience desired. Database System with at least one year of supervisory experience and/or training desired. Experience with ActiveNet highly desired. An associate's degree in business, accounting or closely related field desired.
LICENSE & OTHER REQUIREMENTS:
Additional Information
ENVIRONMENT:
Standard office work environment.
Constant interruptions.
Emergency medical situations.
Long hours of data entry.
PHYSICAL ABILITIES:
Dexterity of hands and fingers to operate a cash register and keyboard.
Reaching overhead, above the shoulders and horizontally.
Standing for extended periods of time.
Walking.
Kneeling or crouching.
Hearing and speaking to exchange information.
Seeing to read and prepare record and reports.
Moderate lifting up to 25 pounds.
HAZARDS:
Contact with dissatisfied or abusive individuals.
KNOWLEDGE OF:
ABILITY TO:
METRO PARKS TACOMA IS AN EQUAL OPPORTUNITY EMPLOYER.
All qualified persons will be considered for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, political affiliation, disability or any other merit factor. Members of ethnic minorities, women, special disabled veterans, veterans of the Vietnam-era, recently separated veterans, and other protected veterans, persons of disability and/or persons age 40 and over are encouraged to apply.
MPT employs only U.S. citizens and lawfully authorized non-U.S. citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Services.
MPT is committed to providing access and reasonable accommodation in its services, programs, activities, education and employment for individuals with disabilities. To request disability accommodation in the application process, contact Human Resources at
Employment is subject to a national background check.
This position is an at-will position with no written or implied contractual agreement.
OVERVIEW (more detailed information can be found at )
Life Insurance: Provided at no cost to the employee through Unum, amount is equal to annual salary up to $275,000. Benefits will reduce at age 70.
Retirement Plan: All employees are covered under the Public Employees' Retirement System through the Washington State Department of Retirement Services (DRS).
Medical Coverage and Dental Coverage: Metro Parks Tacoma pays 90% of the total cost of medical/dental coverage for employees and their dependents. Coverage begins the first of the month following the date of employment. Medical coverage is offered through Kaiser. Dental options include Delta Dental Service and Willamette Dental.
Health Care and Day Care Reimbursement Accounts: A benefit plan that allows you to pay for health care or dependent care expenses with "before tax" dollars.
Deferred Compensation (457 plan): Optional employee paid retirement savings plans are available through ICMA,WA State Deferred Comp Program, Empower and Mass Mutual.
Paid Holidays for career employees: New Years Day, Martin Luther King's Birthday, President's Day, Memorial Day, Independence Day, Juneteenth, Labor Day, Veteran's Day, Thanksgiving Day, Day after Thanksgiving, Christmas Day, Two Floating Holidays are granted after successful completion of the 9 month probationary period
Vacation: 8 hours earned monthly.
Sick Leave: 8 hours earned monthly.
Employee Assistance Program (EAP) -SupportLinc provides emotional wellbeing and work-life balance resources to keep you at your best. Administered by CuraLinc Healthcare, the program offers guidance to help you address and resolve everyday issues at no cost to you or your family. Features include:
Kinside - A child care benefit, connecting you with open spots and discounts of up to 20 percent at top daycares, preschools, camps and after school programs.
Community Center Fitness Pass - All Metro Parks Tacoma employees get a Staff Pass to use at our community centers.The All Center Pass allows access to all four centers - Center at Norpoint, Eastside Community Center, People's Center and STAR Center - plus three indoor pools, all semi-outdoor fitness classes, and our exciting new online virtual community center.
Did you know... Benefits at Metro Parks Tacoma include more than the great options for medical, dental and vision. There is so much more to our overall compensation package. Here are a few highlights:
Location : Tacoma, WA
Job Type: Career Full-time Non Represented
Job Number: AdmRegSys2023
Department: Parks and Recreation
Opening Date: 11/22/2023
Closing Date: 12/17/2023 11:59 PM Pacific
Job Description
Based on our internal equity review process, the starting salary for this position is set at $32.06 per hour.
To allow for growth and salary progression the full hourly range is $32.06 - $43.88. Employees will have the opportunity to move through the posted range based on annual performance reviews and merit increases.
Work where you play!Join our team at Metro Parks Tacoma to put your skills to use serving your community and making Tacoma a vibrant, healthy, and welcoming place to live.
Who We Are
Metro Parks Tacoma (MPT) is a CAPRA-accredited and AZA-accredited, independent park district that leads efforts to build a healthy, sustainable community. Located in Tacoma, Washington, Metro Parks' mission is to create healthy opportunities to play, learn, and grow. The independent park district spans the city providing a wide range of life-enriching destinations and Services, including 70+ parks, 80+ miles of trails, 1,000+ acres of urban forest, 66 playgrounds, four community centers, Point Defiance Zoo & Aquarium, Northwest Trek Wildlife Park, Point Defiance Park, and much more. Our work is guided by eight core values that are the foundation of our actions and goals: innovation, excellence, equity, inclusiveness, sustainability, accountability, safety, and fun.
Why You'll Love it HereCome work with us and work where you play! You will contribute to the overall vitality and well-being of your community when you work for Metro Parks Tacoma, and you'll do so as part of a supportive team of committed, passionate, and mission-driven professionals. The people of Metro Parks are the key to its success, and you just might be the next great addition to our team. You'll receive a competitive wage, along with an attractive benefits package, including medical, dental, retirement, vacation, holidays, and much more. On top of that, you'll wake each day knowing that you're helping make Tacoma a great place to call home.
Position Information
Under the direction of an assigned Manager or Supervisor, maintain, setup, train and provide proper oversight of the Customer Relations Software System used by the Department; provide technical assistance related to proper administration and protection of the system, manage input of data, administer and process the financial assistance program; provide reports and trends for program staff; train, supervise and evaluate the performance of assigned staff.
In the performance of their respective tasks and duties all employees are expected to:
- Perform quality work within deadlines with or without direct supervision.
- Interact professionally with other employees, customers and suppliers.
- Work effectively as a team contributor on all assignments.
- Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
- Observe applicable safety requirements, use safety equipment provided, implement appropriate safety practices at all times and report immediately any unsafe working conditions or hazards.
Essential Duties
Support the administration of the registration system software database system and departmental users; including providing initial and on-going systems training and first level help desk interventions for departmental users of the system.
Assist customer service and on-line customers with system related requests and questions.
Manage all data input in Active Net and ePact in coordination with Parks and Recreation operations staff.
Manage data integrity in Active Net by establishing protocols and regular maintenance procedures.
Develop and provide Active Net training for all Parks & Recreation staff
Oversee and maintain department's financial assistance program processing and reporting.
Troubleshoot and analyze software and operational problems experienced by department staff. Research and propose solutions in conjunction with Departmental and District IT help desk and resources. Serve as the departmental liaison with the User Group that addresses common issues with the registration system software. Work with IT to safeguard system integrity by ensuring proper data entry into the Customer Relations Database/Registration Software system.
Follow Employee Performance Evaluation system protocols to supervise, train and evaluate all assigned staff
Assure compliance with District guidelines for database management and financial protocols; work with department Finance Supervisor on procedures for management, control and security of cash.
Prepare reports needed by department personnel. This includes facility use reports, outstanding balance reports, participation reports, etc. created and distributed on a weekly, monthly, quarterly or annual basis. Train program and management staff to pull reports they need to evaluate performance of departmental programs.
Effectively involve customer service and program staff in decision making related to use of the system and quality customer service.
Provide information, assistance and directions to staff in order to maximize benefits of the system; resolve customer complaints and issues related to systems or service. Elevate concerns to Department Manager or IT for resolution.
Perform related duties as assigned
Minimum Qualifications
EDUCATION & EXPERIENCE:
Three years of related experience using a Customer Relations Management System or other similar experience desired. Database System with at least one year of supervisory experience and/or training desired. Experience with ActiveNet highly desired. An associate's degree in business, accounting or closely related field desired.
LICENSE & OTHER REQUIREMENTS:
- Valid Washington driver's license with acceptable driving record.
Additional Information
ENVIRONMENT:
Standard office work environment.
Constant interruptions.
Emergency medical situations.
Long hours of data entry.
PHYSICAL ABILITIES:
Dexterity of hands and fingers to operate a cash register and keyboard.
Reaching overhead, above the shoulders and horizontally.
Standing for extended periods of time.
Walking.
Kneeling or crouching.
Hearing and speaking to exchange information.
Seeing to read and prepare record and reports.
Moderate lifting up to 25 pounds.
HAZARDS:
Contact with dissatisfied or abusive individuals.
KNOWLEDGE OF:
- Modern office practices, procedures and equipment.
- Principles and practices of supervision and training.
- Operation of a POS, standard office machines and equipment.
- Policies and objectives of assigned program and activities.
- Park District operations, policies and facilities.
- Cash control and security practices.
- Registration and customer relations software systems.
ABILITY TO:
- Plan, organize, coordinate and supervise reception/front desk/data entry operations
- Train, supervise and evaluate personnel
- Oversee and coordinate daily operations
- Problem-solve challenges within the scope of duties
- Review, enter and edit content with a high level of accuracy and detail.
- Apply rules and regulations.
- Communicate clearly verbally and in writing.
- Assess and evaluate situations effectively.
- Exert optimal effort in successfully completing tasks.
- Take initiative with minimal supervision.
- Extract and record data and carry out calculations accurately.
- Set up and operate equipment that can require selection from options or different settings.
- Manage time efficiently and effectively through scheduling and prioritizing.
- Work within and contribute to the effectiveness of a team, respecting differences.
- Report for work regularly and on time.
METRO PARKS TACOMA IS AN EQUAL OPPORTUNITY EMPLOYER.
All qualified persons will be considered for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, political affiliation, disability or any other merit factor. Members of ethnic minorities, women, special disabled veterans, veterans of the Vietnam-era, recently separated veterans, and other protected veterans, persons of disability and/or persons age 40 and over are encouraged to apply.
MPT employs only U.S. citizens and lawfully authorized non-U.S. citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Services.
MPT is committed to providing access and reasonable accommodation in its services, programs, activities, education and employment for individuals with disabilities. To request disability accommodation in the application process, contact Human Resources at
Employment is subject to a national background check.
This position is an at-will position with no written or implied contractual agreement.
OVERVIEW (more detailed information can be found at )
Life Insurance: Provided at no cost to the employee through Unum, amount is equal to annual salary up to $275,000. Benefits will reduce at age 70.
Retirement Plan: All employees are covered under the Public Employees' Retirement System through the Washington State Department of Retirement Services (DRS).
Medical Coverage and Dental Coverage: Metro Parks Tacoma pays 90% of the total cost of medical/dental coverage for employees and their dependents. Coverage begins the first of the month following the date of employment. Medical coverage is offered through Kaiser. Dental options include Delta Dental Service and Willamette Dental.
Health Care and Day Care Reimbursement Accounts: A benefit plan that allows you to pay for health care or dependent care expenses with "before tax" dollars.
Deferred Compensation (457 plan): Optional employee paid retirement savings plans are available through ICMA,WA State Deferred Comp Program, Empower and Mass Mutual.
Paid Holidays for career employees: New Years Day, Martin Luther King's Birthday, President's Day, Memorial Day, Independence Day, Juneteenth, Labor Day, Veteran's Day, Thanksgiving Day, Day after Thanksgiving, Christmas Day, Two Floating Holidays are granted after successful completion of the 9 month probationary period
Vacation: 8 hours earned monthly.
Sick Leave: 8 hours earned monthly.
Employee Assistance Program (EAP) -SupportLinc provides emotional wellbeing and work-life balance resources to keep you at your best. Administered by CuraLinc Healthcare, the program offers guidance to help you address and resolve everyday issues at no cost to you or your family. Features include:
Kinside - A child care benefit, connecting you with open spots and discounts of up to 20 percent at top daycares, preschools, camps and after school programs.
Community Center Fitness Pass - All Metro Parks Tacoma employees get a Staff Pass to use at our community centers.The All Center Pass allows access to all four centers - Center at Norpoint, Eastside Community Center, People's Center and STAR Center - plus three indoor pools, all semi-outdoor fitness classes, and our exciting new online virtual community center.
Did you know... Benefits at Metro Parks Tacoma include more than the great options for medical, dental and vision. There is so much more to our overall compensation package. Here are a few highlights:
- Beyond Medical, Dental and Vision: All medical plans include Naturopathy, Massage therapy and Chiropractic care (some restrictions apply). See the benefits summaries for more information.
- An Ounce of Prevention is Better Than a Pound of Cure: Stay ahead of the game by taking advantage of the quality preventative care our plans have to offer. Preventative care is covered at 100% so you are not charged the deductible or pay co-insurance for preventative care. See the benefits summaries for more information.
- Tax Free Health Accounts: MPT offers Flexible Spending Account options that allow you to set aside money on a pretax basis for out of pocket medical and/or childcare expenses. Sign up at the start of the year with open enrollment. If you have chosen the High Deductible Health Plan (HDHP), you will receive a Health Savings Account with an employer provided contribution. Check out the benefits page for more information.
- Be Ready for Retirement: Retirement plan options include the required PERS contributions AND also several Deferred Compensation Plan (457 plan) Options. Retirement savings can help you set yourself up for success now (lowering your federal income tax threshold through savings on a pre-tax basis) and later. Check out the benefits page for more information.
- Everyone Needs a Helping Hand: Employee Assistance Program - this program offers confidential, professional AND FREE 24/7 resources to all Metro Parks Tacoma employees. The program offers resources for things like: counseling, legal and financial services, ID theft victim resources, Daily living information, elder and child care, stress reduction tools, website access, newsletters, webinars and more.
- Preparing for the Unexpected: Life Insurance & Accidental Death/Dismemberment Insurance is paid for by MPT and at no cost career employees . The amount is equal to your annual salary up to $200k. Check out the benefits page for more information.
- Getting Fit: Fitness Center Pass - ALL MPT employees are eligible to use our fitness facilities and even participate in many class at various community centers for FREE!
- Checking Out All That MPT Offers the Community: We are bringing back the Familiarization Pass in 2022 - Employees are provided an annual familiarization pass that becomes their passport to explore a v...
