Court Education Program Coordinator

This position plans, promotes, delivers, supports, and improves Court Education Programs for internal and external customers throughout the Washington State court community. The position assists and coordinates the work, on an assigned team, to deliver Education Programs and acts as a senior court educator.

Reporting to the Court Education Services (CES) Manager, this position is an expert level professional who works independently, with general direction from the CES Manager, and exercises expert judgment and decision making within the scope of projects and responsibilities as defined by the CES Manager.

Washington Courts Employment Opportunity

Administrative Office of the Courts

Court Education Program Coordinator

Court Services Division

Our Mission: Advance the efficient and effective operation of the Washington Judicial System.

The Administrative Office of the Courts (AOC) is looking for top-performing employees who embody its core values integrity, inclusion, accountability, and teamwork. It is committed to both employee growth and work-life balance.

Our diversity and inclusion efforts include embracing different cultures, backgrounds, and perspectives while fostering growth and advancement in the workplace.

POSITION DETAILS

Job #: 2024-23

Status: Regular, Full-Time

Location: Olympia, Washington

Salary: Range 68: $80,112 - $105,096 per year (DOQ).

Opens: March 11, 2024

Closes:March 25, 2024. AOC reserves the right to close the recruitment at any time.

WASHINGTON STATE RESIDENCY AND TELEWORK INFORMATION

AOC requires employees to reside in Washington State. Any exceptions must be approved. If you are invited to interview and currently reside outside of Washington State, seek more information about residency requirements from the AOC hiring manager of this recruitment.

Position may be eligible for hybrid working; a combination of telework and working in-office.

• Under the direction of the CES Manager, this position is delegated as a lead on an assigned team of Court Education service providers, to assist the CES Manager and team in the overall coordination of Education Programs and services.
• Works closely with the CES Manager and other Court Education Coordinators to synchronize efficient and effective delivery of Court Education Programs and services.
• Co-hosts, with the CES Manager, recurring team meetings .
• While not having direct reports, this position assists the CES Manager by coordinating tasks of team members in assigned area of responsibility.
• Works with team members, internal and external stakeholders, and subject matter experts to design and develop educational programs/services and manage the implementation of in-person, online, and hybrid educational events and activities (e.g., conferences, sessions, workshops, eLearning, demos, tutorials, webinars, etc.).
• Assists the CES manager to identify Legislative impacts.
• Conducts needs assessments to determine requirements in collaboration with internal and external customers.
• Manages, maintains, and sets standards and best practices for workflows, processes, procedures, tools, resources, and support materials related to assigned area of responsibility.
• Monitors the quality of work of team members in assigned area of responsibility, and reports to the CES Manager.
• Assesses team needs and makes recommendations to the CES Manager.
• Assists the CES manager to prioritize customer requests and team's work loads.
• Monitoring team quality of work and reports to the CES manager.
• Communicates clearly, timely, and professionally, and ensures the CES Manager is included as appropriate.
• Assigned to the Education Programs team, the Court Education Program Coordinator is responsible for:
  1. Recommending, to the CES manager, court educator committee assignments.
  2. Monitoring and tracking progress of committee curriculum planning.
  3. Researching best practices for session operations and activities.
  4. Coaching court educators on best practices for curriculum development.
  5. Reviewing curriculum and schemas for quality assurance.
  6. Training faculty/presenters on presentation best practices.
  7. Managing event education during conferences.
  8. Evaluating customers perceptions to determine improvements.
  9. Acting as a lead educator on committees as needed.
• Performs other duties as required.

• Bachelor's degree in Education, or closely related field;

AND

Must be willing to travel. This position requires periodic travel to support programs in various parts of the state for up to one week at a time.

THE IDEAL APPLICANT WILL ALSO HAVE SOME OR ALL OF THE FOLLOWING EXPERIENCE, EDUCATION, KNOWLEDGE, SKILLS, AND ABILITIES

• Focused on delivering exceptional customers service, consultation, organization, and educational support - everybody is a customer.
• Skilled in designing and delivering curriculum to large audience groups.
• Understands and sets realistic customer expectations and delivers work products meeting those expectations.
• Understands, promotes, and leverages current trends, best practices, and techniques to engage audiences.
• Accepts personal responsibility for the quality and timeliness of work.
• Strong interpersonal communication skills and the ability to maintain positive working relationships with co-workers, stakeholders, and customers.
• Ability to coordinate tasks with co-workers who don't report to the coordinator, empowers team members' in their roles and responsibilities, and promotes positive group accountability.
• Provides regular, timely, clear, and concise communication to customers, team members, and the CES Manager.
• Pursues positive conflict resolution when/if conflicts arise.
• Ability to analyze and understand complex issues and recommend solutions.
• Ability to form accurate estimates and achieve them through the use of objectives, timelines, action plans, and solutions.
• Ability to prioritize and effectively manage time and resources, independently and in team environments.
• Ability to independently design and deliver projects and programs from inception through implementation.
• Expertise in adult learning theory, instructional strategies, and models.
• Expertise in the delivery of instruction (e.g., in-person, online, hybrid, etc.).
• Expertise in livestreaming support.
• High aptitude for using technology to automate processes and procedures.
• Knowledge of accessibility design standards and practices for instructional delivery.
• Embraces innovation and creative design thinking.
• Ability to be highly flexible, adapt to change, and model positivity.

• The workweek may fluctuate depending on workload or agency needs.
• Overnight travel may be required based on business needs.
• This position is not covered under the overtime provisions of the Fair Labor Standards Act (FLSA).

The AOC is an equal opportunity employer and does not discriminate based on gender, pregnancy, race, color, national origin, ancestry, religion, creed, physical, mental or sensory disability (actual or perceived), use of a service animal, marital status, sexual orientation, gender identity or expression, veteran or military status, age, HIV or Hepatitis C status, or any other basis protected by federal or state law. Persons of disability needing assistance in the application process, or those needing this announcement in an alternative format, please contact the AOC Human Resource Office, at (360) 705-5337, or fax (360) 586-4409, or via email to Recruitment@courts.wa.gov.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and complete the required employment eligibility verification form upon hire.
SPECIAL NOTE: Before a new hire, a background check, including criminal history, will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the job.