Address
SalarySupplemental Information
The Louisiana Department of Health is dedicated to fulfilling its mission through direct provision of quality services, the development and stimulation of services of others, and the utilization of available resources in the most effective manner.
About this position:
This position is located within the Louisiana Department of Health / Medical Vendor Administration / Eligibility Field Operations/ Lafourche Parish
Announcement Number: MVA/PJ/190043
Cost Center: 305-2050404
Position Number(s): 158761
This vacancy is being announced as a Classified position and may be filled as a Probationary appointment or Promotional appointment of a current LDH employee.
AN IDEAL CANIDATE SHOULD POSESS THE FOLLLOWING COMPETENCIES:
Accepting Direction: The ability to accept and follow directions from those higher in the chain of command.
Communicating Effectively: The ability to relay information correctly and appropriately to connect people and ideas.
Using Data: The ability to use relevant and valid data to inform a recommendation for action.
Building and Supporting Teams: The ability to combine your actions and efforts with others to work toward achieving a common goal.
Focusing on Customers: The ability to serve the needs of those who support and/or rely on the services provided.
Managing Time: The ability to control your time to increase effectiveness, efficiency, or productivity.
Please click on the below links to learn more about each job level:
State Civil Service Job Information Finder
No Civil Service test score is required in order to be considered for this vacancy.
Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.
*Resumes WILL NOT be accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete.*
For further information about this vacancy contact:
Paula Jackson
paula.jackson@la.gov
LDH/HUMAN RESOURCES
BATON ROUGE, LA 70821
225-342-6477
This organization participates in E-verify, and for more information on E-verify, please contact DHS at 1-888-464-4218.
Qualifications
Job Concepts
Function of Work:
To perform complex, often specialized, paraprofessional duties that require independent judgment to accomplish in support of the staff members and/or operations of an organizational unit or program.
Work requires individual discretion in the application of policies and procedures. Duties increase in scope and complexity, and consist mainly of departmental-program duties.
Level of Work:
Advanced.
Supervision Received:
General from higher-level clerical and/or supervisory personnel.
Supervision Exercised:
May supervise 1-2 lower-level personnel.
Location of Work:
May be used by all state agencies.
Job Distinctions:
Differs from Administrative Coordinator 3 by the presence of paraprofessional duties that involve a higher degree of specialization, complexity, and/or independent judgment.
Differs from Administrative Program Specialist-A by the absence of professional-level duties that involve a variety of administrative functions or management of a departmental or statewide program.
Examples of Work
Serves as agency’s front line support to the public. Responsible for adhering to policy and procedure, and completing timely and accurate statewide correspondence processing including receiving, sorting, stamping, scanning, filing, and disposing of postal mail, electronic mail, and faxes. Responsible for processing timely and accurate LaMEDS case status updates and case notes subsequent to correspondence processing including, but not limited to: mailing applications or other documents upon request, producing forms for Medicaid provider payment, proposing case closures upon notification of death or unable to locate, and uploading and indexing documents to Electronic Data Management System (EDMS).
Completes and/or assists the member with completing self-service portal change reports in LaMEDS including: request a new Medicaid card, change address, add/remove/change authorized representative, add/remove/change a household member, report death of household member, request case closure, update name/SSN/marital status, expenses, income, pregnancy, etc. Completes clerical tasks in LaMEDS including paper data entry tasks. Re-assigns tasks to Medicaid analysts as appropriate.
Answers general questions in-person, by telephone, or by email concerning agency policies, program requirements, case status, and the application or renewal process. Assists the Customer Service Unit by handling general Medicaid inquiry phone calls during periods of high call volume or special outbound calling initiatives. Assists with mandated outreach efforts by attending special events sponsored by Medicaid, distributing printed material, promotional items, and providing basic elementary information.
Operates and maintains computer hardware, personal computers, servers, network printers, digital copiers, scanners, fax machines, etc. Performs some or all of the following functions administrative support functions: maintain property records, request tags for new equipment, document transfers of equipment, dispose of old and broken equipment through the surplus process, maintain inventory of office supplies and forms, request supplies, monitor postage meter, assist the safety officer, schedule quarterly safety meetings, and ensure safety hazards are identified and reported.
Assists Medicaid analysts with other activities as directed by Supervisor. Performs any other duties as assigned in support of the mission of Eligibility Field Operations as directed by state leadership. Assists others to meet needs and priorities of the Section and Department as needs require.
