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SalaryThe Position
Please note that the current vacancy is in the Administration Section. The eligible list established from this recruitment may be used for future vacancies during the duration of the list.
Essential functions of the job include, but are not limited to the following:
Establishes and maintains a variety of filing and tracking systems.
May drive on City business as necessary.
Assumes responsibility for ensuring the duties of the position are performed in a safe efficient manner.
Minimum Requirements
Knowledge, Skills & Abilities
Knowledge of:
Applicable, federal, state, and local ordinances, codes, laws, mandates, etc.
Basic mathematical operations such as addition, subtraction, multiplication, and division.
English grammar usage, spelling, punctuation, and business vocabulary.
Internal departmental policies and procedures.
Office administrative practices and procedures, such as business letter writing and the operation of standard office equipment, including copy/scanning machine and personal computer.
Record keeping, report preparation, filing methods and records management techniques.
Knowledge of and skill in:
Exceptional customer service practices.
Skill in:
Analyzing and resolving office administrative situations and problems, regulations, rules, and policies.
Applying logical thinking to solve problems or accomplish tasks; to understand, interpret and communicate complicated policies, procedures, and protocols.
Conducting detailed and thorough research.
Effective oral and written communications, both on a one-on-one and a group basis.
Making independent judgments and decisions based on standard policy or procedure.
Organizing work, setting priorities, meeting critical deadlines, and following up on assignments with a minimum of direction.
Preparing clear and concise reports, correspondence, and other written materials. Researching, compiling, and summarizing a variety of informational and statistical data and materials.
Using tact, discretion, initiative and independent judgment within established guidelines.
Utilizing Microsoft Office Suite (Word, Excel, PowerPoint).
Ability to:
Provide exceptional customer service to those using Departmental services.
Model and practice the highest standards of ethical conduct.
Effectively train others.
Review, interpret and analyze data.
Develop necessary skills from on-the-job training and meet the standards of performance for the classification by the end of the probationary period.
Efficiently organize and manage multiple ongoing projects with a high degree of accuracy.
Establish smooth working relationships, successfully work as a team, and resolve interpersonal conflicts.
Handle confidential information with discretion.
Interpret, apply, explain, and reach sound decisions in accordance with laws, regulations, rules and policies.
Maintain a filing system and be highly organized.
Make routine organizational and procedural studies and to prepare and present comprehensive reports.
Prepare and present written reports, correspondence, and spreadsheets.
Present a courteous, professional public image to the citizens of Glendale.
Prioritize workload and adapt to frequently changing deadlines in a fast-paced environment.
Read and interpret documents such as operation and maintenance instructions, procedure manuals
Read, write, communicate effectively, and comprehend directions in English.
Understand and carry out written and oral instructions, giving close attention to detail and accuracy.
Be detail oriented and able to take initiative and learn new tasks.
Be a progressive thinker and identify areas where automation and efficiencies can be achieved.
When assigned to Employee Benefits:
Knowledge of:
Medical, dental, life, and long-term disability insurance programs.
Consolidated Omnibus Budget Reconciliation Act (COBRA), Health Insurance Portability and Accountability Act (HIPAA), Public Employees Retirement System (PERS), and Public Agency Retirement System (PARS) programs.
The Affordable Care Act (ACA) and related reporting requirements.
When assigned to Administration:
Knowledge of:
City of Glendale Civil Service Rules and Regulations.
Other Characteristics
Willingness to:
Work overtime as requested.
Assume responsibility for maintaining a safe working environment.
Education/Experience
Graduation from high school or attainment of GED or CHSPE certificate.
Associate Degree with four years of office experience; or six years of office experience in a human resources environment and enrollment in a college in pursuit of an Associate or higher degree.
License(s) / Certification(s)
Valid Class C California driver's license may be required for some positions in this series.
Exceptional Customer Service Policy
The City of Glendale places a high importance on quality customer service and prides itself for the high level of services it provides by every employee of the organization. As employees of the City of Glendale, we are committed to providing our diverse community and each other with courteous, considerate, and personal attention.
Please click on the link to read the Exceptional Customer Service Policy.
Note
An equivalent combination of experience, education and/or training may substitute for the listed minimum requirements.
Selection Process
EVALUATION OF APPLICATION: Submitted application will be reviewed to ensure applicants meet the minimum requirements. All qualifying applicants will be invited to participate in the selection process.
WRITTEN EXAM:(Weight of 25%)To evaluate the applicant’s ability to be successful in this position. The written exam will contain two components: a multiple choice and an essay. The multiple choice will be pass/fail. Approximately the top 25 scoring candidates who achieve a minimum passing score of 70% on the multiple-choice portion will be invited to the essay portion of the written exam. The essay portion will be used to assess the candidate's written communication skills and will weigh 25% of the final score. Approximately the top 12 scoring candidates who achieve a minimum passing score of 70% on the essay will be invited to the oral interview exam.
ORAL INTERVIEW: (Weight of 75%) To evaluate the applicant's experience, education, and general background for the position.
Candidates must achieve a minimum score of 70.00% on the oral interview in order to be placed on the eligible list.
TIME AND PLACE OF THE EXAMINATION WILL BE ANNOUNCED. Any evaluation will be based on the candidate's education and experience as related to the position. Any examination will be to evaluate the candidate's education, experience, knowledge, and skills for the position. The City of Glendale reserves the right to modify the above stated examination components and/or weights. Should this be necessary, the candidates will be notified of the specific examination components and weights prior to the administration of any examination. The selected candidate will be subjected to a background check including Livescan fingerprinting. The City of Glendale conforms with State and Federal obligations to make reasonable accommodation for applicants and employees with disabilities. The Human Resources Department asks that it be advised of special needs at least five days prior to the first test part so that a reasonable accommodation may be made. The provisions of this bulletin do not constitute an express or implied contract. In compliance with the Immigration Reform and Control Act of 1986, the City of Glendale requires that all new employees provide documentation to establish both work authorization and identity.
The City of Glendale offers a comprehensive benefit package including vacation, holiday, and sick leave as well as medical, dental, vision, and long-term disability insurance.
The above listed benefits apply to full-time, salaried positions only.
