Customer Experience Coordinator and Administrative Assistant

About Jim Bras and the Entrepreneurial Operating System® (EOS)

I'm Jim Bras, a dedicated implementer of the Entrepreneurial Operating System® (EOS), a proven business management system that empowers business owners to achieve clarity in their vision, gain traction in their operations, and foster a healthy, vibrant company culture. Our team is passionately customer-focused, striving to create raving fans through proactive, transparent communication and unwavering follow-through. We believe in adding value at every interaction, driven by our core values:

• Be humbly confident- Confident in your skills while valuing everyone's contribution as important.
• Grow or die- See growth in everything that you do. Financial / knowledge / skills / emotional.
• Help first- Go in to every situation with the intention to help and not to get something in return.
• Do the right thing- Evaluating situations for the greater good and executing based on what is most beneficial.
• Do what we say- Everyday, fulfill the commitments and promises that you make.
• Fun- Enjoy being friendly and adding levity in the world while doing your best work.

Position Overview: Executive Support and Office Coordinator

We are in search of a confident individual with exceptional determination who is looking for part-time work, ready to collaborate closely with Jim in a pivotal role. This position is essential for providing superior customer service to both our existing and prospective clients. The role demands meticulous organization and keen attention to detail to ensure our operations proceed without a hitch, maintaining the seamless functioning of our 'machine' and the punctuality of our 'trains'. If you possess a talent for structure and thrive on moving things forward, this part-time opportunity may be the ideal fit for you. The position includes a flexible once-weekly in-office requirement, with the remainder of the responsibilities being performed remotely, totaling approximately 9-14 hours per week. If you are prepared to bring your skillset to our team, we welcome your application.

Qualifications:

• High school diploma or equivalent; college degree preferred
• Minimum 3 years experience in client support or significant administrative roles
• Outstanding verbal and written communication skills
• Proficient in multitasking and prioritizing tasks
• Flexibility to work remotely and in-office as necessary
• Experience with Google Suite, Monday.com, and QuickBooks is a plus

Responsibilities:

• Streamline and enhance office systems and processes.
• Act as the primary point of contact for the company.
• Ensure timely and effective communication with clients and team members.
• Problem-solve to filter requests and opportunities to align with our strategic objectives.
• Manage calendar appointments and coordinate schedules.
• Organize travel arrangements and event catering as needed.
• Monitor and report on key company performance metrics.
• Maintain and prepare our session room for meetings.
• Proactively handle ordering, packaging, and shipping of client materials.
• Oversee special projects with a goal-oriented mindset, conduct market research, and assist with outreach initiatives.

Why Join Us?

This role is not just about providing support; it's about becoming a trusted partner and contributor to our mission. We offer a supportive, growth-oriented environment where you can truly make a difference as we work to provide organization to entrepreneurs in Laguna Hills. Should you seek a position where your knack for organization, meticulous eye for detail, and enthusiasm for streamlined processes are not only appreciated but can also pave the way to substantial growth prospects, we're eager to connect with you.

Job Type: Part-time

Pay: $22.00 - $26.00 per hour

Benefits:

• Paid time off

Experience level:

• 3 years

Weekly day range:

• Monday to Friday

Work setting:

• Hybrid work
• Office

Application Question(s):

• This is part-time position. Are you looking for part-time work?

Experience:

• Customer Service: 3 years (Required)

Ability to Commute:

• Laguna Hills, CA 92653 (Required)

Work Location: Hybrid remote in Laguna Hills, CA 92653