JOB FUNCTION/ PURPOSE
The Administrative Assistant I is responsible for performing basic administrative support.
RESPONSIBILITIES
- Answers and direct phone calls, including distribution of off-hours messages.
- Assists and directs all guests, clients and customers for meetings, appointments and service.
- Performs general office support duties including: copying, filing, mailing and faxing; maintaining office directories and filing systems; managing office supplies. May also perform support tasks related to customer service, finance and human resources as needed.
- Schedules meetings, books conference rooms and assists in meeting support. Initiates action items from manager's meeting notes and distributes accordingly.
- Coordinates catering for events.
- Prepares basic correspondence (email, letter, etc.) as directed by manager and appropriate team members.
- Assists with special projects.
- Other duties as assigned (region specific).
Education/Experience: High School Diploma or GED and 1 year related experience.
Technical: Basic proficiency with Microsoft Office applications & internet. Ability to work with basic office equipment & phone systems. Ability to work with numbers, including calculations & cash handling. Ability to type 35 WPM, including Alpha-numeric keys & 10 key-machine. Working knowledge of billing and payment processing. Familiar with rate orders & contracts.
Communication: Communicates clearly & professionally. Contributes to a positive internal & external customer experience. Willing to help others. Maintains composure in challenging situations.
Problem Solving & Quality: Pays attention to detail. Identifies & solves problems. Escalates issues accordingly. Checks work for quality.
Managing for Results: Works well with supervision. Takes projects to completion. Follows all company policies & SOPs. Manages multiple tasks.
Leadership & Initiative: Demonstrates a positive attitude. Acts in accordance with company vision, mission & values. Takes accountability for own performance. Willing to take on additional assignments.
PHYSICAL DEMANDS
The work environment is characteristic of an office environment: sitting, standing, walking, bending and lifting are required to perform job responsibilities. The employee must occasionally lift and move up to 20 lbs.
TRAVEL
Limited - as needed.