- Medical/Dental/Vision insurance-Percentage of premium covered by Access Management for all full time positions
- Pet Plan
- 9 paid days off
- 40 hours PTO available after 90 days of employment
- 40 hours PTO available after 6 months of employment
- Matching 401k plan
- $15,000 Employer paid life insurance available for all fulltime positions with option to purchase additional coverage
- Professional development opportunity
- Short and long term disability available
- Accidental Death and Dismemberment Plan
- Hospitalization Plan
- Answer all calls and distribute as needed, greet homeowners, vendors and guests in a professional and timely manner.
- Assist residents as needed.
- Ensure workplace is kept neat and organized.
- Assist in booking of resident events.
- Monitor and distribute emails as needed.
- Assist with work orders.
- Ensure oversight of landscaping work orders.
- Communication with vendors.
- Follow up with residents (email or phone call) to ensure their concerns have been addressed and satisfied.
- Handle Owner/Tenant Relations.
- Process new tenants.
- Ensure welcome packets are assembled accordingly.
- Ensure there are tenant welcome packets and enough for resales.
- Tenant registration.
- Maintain all necessary files in an organized manner.
- Assist with setting up new homeowner packages as needed.
- Update Vantaca websites as needed.
- Assist manager as needed.
- Understand restrictions for community – be able to know where information is on Docs to properly answer resident questions.
- Know clubhouse rules & regulations.
- Be up to date with current events at the clubhouses.
- Fill in for receptionist as needed.
- Maintain the Community Managers schedule, calendar and files.
- Assist in maintaining the Community’s hard files and uploading files to Vantaca
- Communicate with managers regarding status of ARC Applications with a minimum of weekly contact.
- Assist in posting and keeping Community website updated, which includes the daily syncing with the website and adding monthly committee and board agendas and minutes as needed.
- Send out email blasts as requested by Manager and Board.
- Update HOA contact and Board/Committee information with up to date information.
- Assist in the preparation and organization of all materials needed for board meetings.
- Receive and respond to any homeowner and/or Board of Director inquiries (verbal and written) in a professional, efficient and timely manner.
- Serve as the direct staff liaison for ARC Committee and Landscape Committee.
- Receive and track all ARC submittals, process ARC application payments, attend meetings, draft agendas and minutes and send follow-up response letters to the homeowners.
- Assist Community Manager with the creation, printing and mailing of the newsletter (Quarterly).
- Assist in processing the recording of the return ballots for annual meeting/elections.
- Work with the Community’s Inspector when required on the violation process.
- Assists Community or General Manager in developing operating budget for facilities maintenance and monitors expenditures.
- Assist the Community Manager with the organization of Annual, Budget, Board, Election and Special meetings of the Association within legal requirements.
- Properly document all Homeowner requests and process accordingly.
- Practice and adhere to Access Management’s Service Standards.
- Conduct business at all times with the highest standards of personal, professional and ethical conduct.
- Perform or assist with any operations as required to maintain workflow and to meet schedules.
- May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.
- Ensure all safety precautions are followed while performing the work.
- Follow all policies and Standard Operating Procedures as instructed by Management.
- Perform any range of special projects, tasks and other related duties as assigned.
- Excellent people skills, team building skills and conflict management skills.
- Strong knowledge of Microsoft Applications, especially Word, Outlook and Excel.
- Excellent written and verbal communication skills.
- Ability to make sound business decisions and work effectively with little or no supervision.
- Strong Time Management skills.
- Strong Problem Solving and Conflict Management skills.
- Ability to successfully work with a wide range of personnel including vendors, personnel, office staff and all levels of management personnel. Tools & Equipment Computer, phone, cell phone, printer, office equipment
Physical Requirements/Working Environment
- Must be able to lift 25lbs.
- Must be able to sit for extended periods of time.
- Must be able to stand for long periods of time and be able to freely move about the office and building.
Work Environment
Disclaimer